Team Leader

1 day ago

Hertfordshire, United Kingdom Everpool Full time

**Team leader - Homebased
Full time, permanet positon.
Monday - Friday, 37.5 hours per week.
**The Team Leader role is being introduced to provide a better claimant experience, to provide support to the service delivery manager and enhance performance at each AC by:

- Day to Day management of the Assessment centre
- Ensuring that claimants are kept informed always & have a positive experience.
- Proactive session management is being followed to ensure the centre is productive and all HP’s are fully utilised in line with their experience.
- Monitoring of the arrivals board/MI to ensure that all empty slots that can be filled are filled.
- Better decision making around retractions/cancelations
- Onboarding and training of site coordinators within the region
- Introducing governance around compliance, ensuring that site coordinators are complaint with current guidance
- Implementation of any agreed changes to process and/or procedures and that they are being followed and understood by site coordinators
- Acting as initial contact for any escalations at AC level, whether that be via a claimant or HP

**Job Details**:

- Monday to Friday
- 37.5 hours
- £24,000
- Homebased
- Optional overtime

**Essential / Minimum Creiteria
**You will be required to undergo and successfully gain a BPSS security clearance check in order to undertake this position. IT literate, competent MS Office, Word and Excel skills are essential.

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