Customer Service Advisor

2 weeks ago

Dalkeith, United Kingdom Jewson Builders Merchants Full time

Are you based in the **Dalkeith **area? Do you have a passion for working with people?

Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a **Customer Service Advisor** who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays)

**Jewson, 44-46 Old Craighall Road, Millerhill, Dalkeith EH22 1RZ**

*Part Time / Flexible working applicants welcomed

**Key Responsibilities**
- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
- Keep the branch looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Work with colleagues to suggest opportunities for improvement

**What’s in it for you?**
- A competitive salary and benefits package, plus generous staff discounts
- A supportive team environment where your contributions are recognised and valued
- Opportunities to grow your skills and career within our organisation
- Flexible working arrangements to help you balance work and life

**Required Skills and Experience**
- Previous industry experience preferred but not essential
- Experience in a customer facing environment
- Passion for working with people
- A positive can-do attitude

**About us**

At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking
- Store discount

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application question(s):

- Length of notice period

**Experience**:

- Customer service: 3 years (preferred)
- Retail: 1 year (preferred)

Work Location: In person

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