Conference and Banqueting Assistant

1 week ago

Manchester, United Kingdom Crowne Plaza Manchester Full time

**What you’ll be doing**

As Conference Team Member, you will have hands on involvement within all aspects of conferencing within our hotel. Main areas would be setting up meeting room to brand standards, meeting and greeting conference clients and ensuring timely delivery of all services requested.

This is a role where you will be the face of the operation and will be the point of contact for guests and staff alike, a job for a person who loves being around people.

**Who you’ll be working for**

Crowne Plaza Manchester City Centre opened its doors in 2008 and has been wowing our guests since then. Perfectly situated in the heart of Manchester in the trendy Northern Quarter, Victoria and Piccadilly Stations and Shudehill Tram and Bus Interchange are all within a short walking distance of this stunning city centre hotel. With the Manchester Arena, The Printworks and the Manchester Arndale centre on our doorstep we attract guests from all over the world for lots of different reasons With 228 bedrooms, a gym, meetings rooms and our cosy and inviting glasshouse bar and restaurant we really are a spectacular place to start your Centre Island career journey.

**Our Values**

At Centre Island you’ll be joining a growing family of 10 hotels with over 800 employees. At Centre Island whether you’re working at our branded IHG hotels or our independent boutique, we deliver the brand with Centre Island Values. All our employees are engage &, enthusiastic with a Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

- Act with **INTEGRITY **and **CARE**:

- Be **ENGAGED** with customers and colleagues alike
- Have **PASSION **and take **OWNERSHIP **in everything they do
- Strive to be **CREATIVE** to continuously improve

**What we offer you**
- 28 Days holiday increasing to 33 days after your 5th year of service
- Discounted meals on duty & full uniform provided
- Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes
- Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work
- Training & Development and the opportunity to work with a fast paced, customer-focused company

**Job Profile**

**Main Duties and Responsibilities**:

- Providing exceptional customer service experience
- Greet guests on arrival and confirm meeting details to ensure the smooth running of their day
- Setting up conference rooms to client’s specifications and to brand standards
- Cleanliness of all meeting rooms and equipment
- Delivery of all food and beverage within the conference rooms
- Maximise opportunities to upsell
- Assist other team members where appropriate
- Support other departments to create cohesion between all areas
- Upholding food hygiene standards within food service areas
- Effective communication with day time operational team and support team.

**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.**

**Job Types**: Full-time, Part-time
Part-time hours: 32 per week

**Salary**: £10.00 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Store discount
- Wellness programme

Schedule:

- Day shift

Work Location: One location

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