Call Centre Operator
5 days ago
**Responsibilities**
- Manage a high volume of incoming and outgoing calls with professionalism and courtesy.
- Provide accurate information regarding products and services to customers.
- Assist customers with inquiries, complaints, and requests in a timely manner.
- Utilise effective phone etiquette to build rapport with customers.
- Conduct data entry tasks accurately while maintaining customer records.
- Identify opportunities for upselling additional products or services based on customer needs.
- Analyse customer feedback to improve service delivery and enhance the overall customer experience.
- Collaborate with team members to achieve departmental goals and objectives.
**Experience**
- Previous experience in a call centre or customer service role is preferred but not essential.
- Proficiency in data entry and familiarity with CRM software is advantageous.
- Strong communication skills with the ability to convey information clearly and effectively.
- Demonstrated ability to analyse situations and provide appropriate solutions.
- A commitment to delivering exceptional customer service in every interaction.
Join us as a Call Center Representative where you can make a difference by providing outstanding support to our valued customers
Pay: £24,347.00-£26,991.00 per year
Additional pay:
- Commission pay
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
- Transport links
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Belfast, BT9 6BT: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 24/10/2024
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