Customer Success Specialist

2 days ago

Chester, United Kingdom Let Alliance Full time

**Why Let Alliance?**

We may be the market leader in our industry but that doesn't mean we rest on our laurels. We're always searching for ways to do things even better. We get better from recruiting and developing our people and providing our customers with the best service and solutions possible. We operate within our core values. This means everything we do has a focus on treating our customers and team fairly. When you work with Let Alliance, you can rest assured you’re working with a transparent organisation which operates with integrity.

**MAIN PURPOSE OF THE ROLE**:
To HELP;
- Be **H**onest
- Show **E**mpathy
- Always **L**isten
- Solve **P**roblems

**HELP**ING our customers is at the core of our business. Working in a fast-paced inclusive environment that has had exceptional growth in the last 2 years. We pride ourselves on our one team culture and our ability to solve our customers problems.

**KEY TASKS AND ACCOUNTABILITIES**:

- To build relationships with our customers and solve problems with our products and services
- Meet individual/exceed targets and assist in meeting targets set for team and business unit
- Outbound call on leads provided from agents and other areas of the business
- Approach each day as a fresh challenge and with an enthusiasm to deliver
- Work using script/call guide
- To take ownership and responsibility of your workload and performance
- To take ownership of keeping up to date with the newest offers available for our customers and the savings that can be made as a HomeLet/Let Alliance customer
- To achieve or exceed target on all quality assessments
- Work closely with all departments to deliver exceptional service
- To give feedback to our Customer Development Team
- Input accurate data into all necessary logs, trackers, and databases to accurately record information and provide adequate MI and audit trails
- To report to Team Leader any problems encountered or to a supervisor in absence of a Team Leader
- To identify and make recommendations for improvements to current working practices as required
- Prepare for monthly performance reviews, annual performance, and development appraisals
- Attend and participate at your team meeting
- To carry out any other tasks as directed by Team Leaders or Manager

**PERSON SPECIFICATION**:
**Essential**

**Desirable**

**Education & Qualifications**

GCSE in English Language and Maths (or equivalent)

Computer Lirerate

Diploma or degree

**Experience/Knowledge**

Previous customer service

Computer Lirerate

Excellent attention to detail

Proven sales experience

Experience of working to targets

Experience of regulated products, non advised/advised selling and or financial/insurance experience

**Skills & Aptitude**

Customer Centric

Excellent communication skills

Influencing Skills

Organisational skills

Presentation skills

People skills

**Personal Attributes**

Results orientated

Self-motivated

A go getter

Team Player

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