Sales Administrator

**DIY and Online Sales Administrator**

**Hours: Fulltime**

**Location: Hartlebury**

**Job Purpose**

Working within a busy sales department, an all-round sales role primarily supporting the DIY & Online account managers’ and Sales Director’s activities.

In addition, Sales analysis, provision of product and promotional information, assistance in preparing financial & product range proposals and being the support contact for all customer accounts covered by DIY
& On-Line team, primarily within the online channels.

There will be a requirement to undertake some external customer visits as required over time.

Genuine opportunities for development in this sales / account management administration / analysis role exists.

**Role and Responsibilities**:

- Ownership of all DIY & On-Line price books to ensure Account Managers are on time, in full on production of PAF’s etc. This includes manage of Zero Order value report and communication of low margin report.
- Assist Director / Account Managers in meeting preparation (inclusion on meeting likely).
- Preparation will cover, Commercial sensitive material, sales data, future projects etc.
- Product Forms / New Line Forms for DIY & On-Line customers working in conjunction with
- Marketing & NPD. Working closely with the Marketing function to ensure all products are listed online correctly in line with customer requirements, with appropriate imagery and content.
- Work closely with HSE team to ensure FSC, Packaging Waste, FSC, Sedex, GDPR etc forms and processes are completed OTIF. Including annual renewals.
- Working with the Customer Services function to ensure queries and complaints are appropriately followed up and a satisfactory resolution is reached.
- Support wider team at Trade Shows.
- Daily tasks in support of the Sales Director as well as the wider team.
- Coordination of Account Visits to Hartlebury.
- Management of New Account Queries.
- Cover for Data Analyst standard daily / weekly reports.
- Internal Management of Display / Special Orders / POS / New Store Launches

**Key Skills and Experience Required**:

- Builds relationships quickly within the team and build strong relationships both internally and externally
- Strong excel skills essential.
- Able to deal with people calmly and rationally. Able to take a positive approach to difficult situations without getting flustered
- Works well under pressure, and able to meet tight deadlines without a deterioration in quality of work
- Possesses a strong ‘can do’ approach, with excellent team working and communication skills
- Is dissatisfied with average performance and consistently seeks to improve this, both for self and others.

**Benefits**

As part of the Forest Garden Group, you will benefit from a full induction programme and training. Competitive remuneration packages include a BHSF Health Cash Plan, Discounts and Cashback in shops and other places nationwide, discounts on gym membership, and access to a 24/7 Employee Assistance Programme.

**A full list includes**:

- Free car parking
- Staff breakout areas
- Staff discounts
- Access to our company benefits portal offering 24/7:

- Free Telephone Counselling Support
- Personal legal and financial information
- Health advice for medical and wellbeing issues
- Access to Dental Insurance and Health Cash Plans
- Mygym discounts
- Cashback for major brands
- Workplace Individual Savings Accounts (ISA)

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Reference ID: FG-HT-SA