Medical Receptionist

**Job Summary**

Alton Street Surgery is looking for an enthusiastic individual to join their friendly reception team as a Medical Receptionist.

As a Medical Receptionist, you will play a crucial role in ensuring the smooth functioning of our busy Practice.

To excel in this role, you should possess good computer skills, a team-oriented mind-set, excellent communication skills and the ability to multitask and prioritise tasks in a fast-paced environment.

**Working Hours**:
Mondays: 07:45 - 12:45

Tuesdays: 07:45 - 12:45

Wednesdays: 12:45 - 18:45

Thursdays: 12:00 - 16:00

Main duties of the job

Responsibilities include:
Handling patient enquiries with professionalism and empathy.

Answering telephone calls, advising patients and booking appointments with the appropriate healthcare professional.

Greeting and assisting patients at the reception desk.

Performing day-to-day administrative tasks to support the efficient operation of the practice.

Rotating to answer calls and managing day-to-day administrative tasks.

About us

Alton Street Surgery is well established and has a very good reputation for patient care and accessibility. In 2018 the surgery received a rating of Outstanding from the CQC. The practice provides care to approximately 11,600 patients in Ross-on-Wye and surrounding rural areas.

We have a young and enthusiastic Partnership who are family friendly and who encourage a strong team ethos within the surgery. It is very important to the partners that this is maintained and developed. Learning is important in the organisation, and the partners encourage the development of staff.

Job descriptionJob responsibilities

Primary Responsibilities
- Have a thorough knowledge and understanding of all relevant practice policies and procedures, and work in accordance with same.
- Communicate with patients and other visitors, both face to face and via the telephone, in a friendly, positive and efficient manner.
- To direct patients appropriately, through Care Navigation and practice procedures, to relevant services.
- Receive, assist and direct patients to the appropriate person or healthcare professional in a courteous, efficient and effective way.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure all manual and computer procedures are completed.
- Advise patients of relevant charges for private services, accept payment and issue receipts for same.
- Action repeat prescription requests and ensure they are ready for collection by the patient or pharmacy within agreed timescales.
- Enter requests for home visits onto the clinical system, ensuring careful recording of all relevant details, and where necessary refer to the Duty Doctor.
- Manage requests for urgent appointments.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt, appropriate delivery.
- Maintain patient confidentiality at all times and in all circumstances, and be fully aware of the practice and legislative obligations in this respect.
- Ensure that reception, staff and waiting areas are maintained in a clean and tidy manner.

Secondary responsibilities
- Undertake any other duties appropriate to the grade as the Partners, Practice Manager or Reception Manager may require.

Confidentiality
- In the course of seeking treatment, patients entrust the Practice with, or allow the Practice to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients, their carers, staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data as well as other related healthcare legislation.

Health & Safety

The post-holder will comply with practice policies, procedures and clinical guidelines for self and others. This includes (but not limited to):

- Identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
- Identifying issues and hazards/risks in relation to other work areas within the business
- Healthcare workers have a duty of care to patients and are expected to comply fully with the practices Infection Prevention and Control policies and attend yearly IP&C traini