Current jobs related to Telephonist/receptionist - Derby - Derbyshire Healthcare NHS Foundation Trust

The trust is looking for a confident, well-motivated Night Receptionist/Telephonist with previous experience of working in a front-line position in a very busy reception area.

Enhanced rates paid for weekend and nights

There is also the opportunity to help cover holidays and sickness.

To provide an efficient and courteous switchboard service for all Derbyshire Healthcare sites. While also providing a full front of house reception service to the Radbourne unit.
The Telephonist/reception staff are normally the initial contact between members of the public and hospital personnel and a high level of professionalism is required in this business critical department.

Experience of working within a busy front of house environment and knowledge of working with electronic switchboard is required for the post.

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.

CQC rated us as 'GOOD’ overall, commenting on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.”

**Benefits include**:

- Commitment to flexible working where this is possible
- 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years’ service
- Yearly appraisal and commitment to ongoing training
- Generous NHS pension scheme
- Good maternity, paternity and adoption benefits
- Health service discounts and online benefits
- Incremental pay progression
- Free confidential employee assistance programme 24/7
- Access to our LGBTI+ network, BAME Network and Christian Network
- Health and wellbeing opportunities
- Structured learning and development opportunities

**PLEASE NOTE**: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

From 11 November 2021, everyone working in care homes has to be fully vaccinated against Covid-19 by law to protect residents. As a provider of services to CQC registered care homes, we shall only employ you if you are fully vaccinated in roles that require you to work in a DHcFT-led core unit or care home setting (unless you are medically exempt). Mandatory vaccination will be part of your terms and conditions of employment (unless an exemption applies)

Key result areas (Main duties/responsibilities)

1) Responsible for the effective and efficient operation of an electronic Switchboard and processing external and internal calls in a courteous and efficient manner and to use initiative and understanding when dealing with callers who may be extremely distressed and/or verbally abusive.

3) Provides general non-clinical advice, information, guidance directly to patients, clients, relatives or carers such as directional advice, switchboard service information,

4) All staff will have knowledge of and adhere to the Data Protection Act and will not disclosure to any person or organisation, any confidential information that comes into their possession during their employment.

5) Listen to and assess complex calls for facts/situations both clinically and non-clinically to determine the most suitable destination to put the call too

6) To respond to emergency, fire and intruder alarm calls alerting key personnel as specified in standard operating procedures. This includes handling blue light calls from the ward and ensuring the Trust 666 emergency procedures are followed. Ensure front door of unit is secured following instructions from Clinical staff

7) To operate internal bleep paging. Also send text out of hours to GP’s for sickness cover and follow up with a call to Doctors with guidance from bleep holder if required

8) To issue pagers, and mobile phones and record such as required by Trust procedures.

9) Follow the on-call arrangements for several services including logging.

10) The Switchboard staff respond to Major Incident alerts and initiate the callout procedure for all Major Incident Plans participating fully, with confidence and accuracy, imparting vital information to staff and outside agencies.

11) To book online taxis for the trust and when required query taxis problems, recording data as requested

12) To maintain an accurate record of incidents that occur.

13) To ensure the safe central storage and issue of keys to authorised personnel following agreed guidelines and deal with temporary swipe card access including swipe card activations

14) To receive mail/parcels and ensure that it is franked or distributed safely

15) Following appropriate authorisation, playback agreed CCTV for clinical staff

16) Use Trust IT. programs such as PARIS/Net 2 door access systems for appropriate switchboard work such as issuing temporary access cards.