Collections Advisor

3 days ago


Birchwood Park, United Kingdom Fintelligent Full time

We are an award-winning finance company located in the heart of Manchester City Centre, and we are currently seeking a Collections Advisor to join a growing Collections team. You will recieve a fantastic salary between £22,000 - £27,000 (D.O.E) along withan annual bonus.

You will work for a company that is one of the top 100 companies as voted in 2020 and 2021. They also have a 4.8* rating on Trust Pilot due to the exceptional levels of service they provide to their customers. This is an excellent opportunity to join a companythat values its people and has the best benefits.

As a Collections Advisor you duties will include:

- Recovering customer arrears via telephone, written communications or any other digital methods introduced into the department/function
- Showing empathy to vulnerable customers and setting up repayment arrangements
- Adhering to the rules and guidelines set by the company and its regulators
- Completing general administration duties

It is Essential you have Collections Experience:

- Previous experience in a collections within a regulated environment
- Experience completing income expenditures
- Excellent communication skills, both written and verbal
- The ability to work well under pressure and meet targets set
- A strong customer service orientation and a desire to help customers find solutions to their financial difficulties
- A high degree of accuracy and attention to detail

The package for this role Collections Advisor role:

- Salary - £22,000 - £27,000 (D.O.E)
- Annual bonus
- A pension (9% non-contributory)
- Private healthcare with family cover
- 25 days of holiday (plus bank holidays)
- Discretionary share options post 12 months of service
- Company maternity pay and much more

Alongside the above our client offers ongoing training and development opportunities plus a supportive team environment.

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