Accounts Assistant

Leaders Romans Group are looking for a new Client Accounts Assistant to join us on a permanent basis based in our busy office in Worthing.

This is a chance to join an award winning, national property company who are going through exciting periods of growth and who offer tailored award winning training and development programmes at all levels.

By joining us you will get a lot more than just a career, you will be provided with the tools and opportunities to create a long term goal to be part of an ever growing group of property experts.
The overall purpose of the Client Accounts department is to ensure:

- The protection, control and payment of client funds.
- That assistance is provided to our branches when dealing with financial queries.
- The monitoring and recovery of any unpaid client fees / funds.

There are 4 main sections within the department which control the above responsibilities.

The Position

This position is a very busy role and requires great customer service skills. A large volume of queries and requests are received by the Client Accounts team on a daily basis and this role is pivotal in regards to responding and resolving these queries in a timely manner in order to adhere to the Service Level Agreements of the department.

In order to investigate and resolve queries, this role is broad and diverse in terms of specific duties. Examples are:

- Assisting branch staff with errors on the system and general queries via telephone and Help Desk, within the agreed SLA.
- Updating and reconciling suspense accounts.
- Reviewing Landlord and Tenant ledgers/accounts.
- Returning tenants deposits and making sure they are unregistered from the relevant deposit scheme.
- Refunding demands and fees generated in error.
- Setting up charges for rent, commission and other fees.
- Transfer of funds to balance ledgers.

On a broader note, the ongoing requirement of this role is to build and maintain strong working relationships with branch staff and managers.

Branches are often under pressure to resolve queries quickly and therefore need the support of the Client Accounts team. At the same time, branches need to provide the team with the correct information to reduce re-work and queries.

This is a continual process and one that the person in this role will be key to.

The Person

The breadth of the role and the flexibility required in this role are highlighted in the traits Leaders are looking for:

- Ability to identify problems and suggest solutions.
- Enjoyment of exceeding customer expectations at all times.
- Investigative, analytical skills.
- Strong numeracy skills and a passion for working with numbers.
- Ability to prioritise workloads under pressure.
- A calm, authoritative manner on the phone with excellent communications skills allowing you to discuss queries with landlords when required.
- Ability to build and maintain relationships with the branch staff.
- Ability to be diplomatic.
- Accuracy and attention to detail at all times.
- Organised and methodical approach.
- A passion for getting it right, first time.
- Studying of AAT is desirable.

Working Hours

Hours: 9:00am - 5:30pm with an hour for lunch.

By joining Leaders Romans Group as a Client Accounts Assistant, some of the benefits you can expect to receive are:

- Competitive salary
- 22 days annual leave (plus bank holidays increasing by 1 day each year up to an additional 5 days of leave
- An additional 10 days holiday every 5 year service
- LRG Extras - staff discounts with a wide range of retailers
- Free 24 hours employee assistance programmes
- Staff discount on property and financial services
- Salary sacrifice pension
- Eye care vouchers
- Family friendly Maternity, Adoption, Paternity and parental bereavement policies
- Regular award and recognition prizes to be won
- Refer a friend bonus of up to £400
- Support and investment on gaining professional qualifications to encourage your long terms goals

We do not accept speculative CV’s from agencies.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday