Receptionist/host

**About the role**

Due to growth, an exciting new opportunity for a Receptionist/Host has arisen to join our team here at Sytner Land Rover. The role will involve managing a high volume of incoming calls and will be responsible for connecting the diallers to the right department promptly. This role will also couple with showroom hosting to ensure the first impression to our customers is an outstanding one, therefore impeccable presentation.

As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Land Rover.
You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service so therefore we seek an individual with a flexible approach to working with the team.

**About You**

The role will suit a highly enthusiastic, motivated individual, who wishes to be part of a team committed to delivering an exceptional customer experience. We are looking for an articulate individual who is able to offer exceptional service to our customers both on the telephone and in person at our showroom. You will be the first impression on the phone for our clients and guests - so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.

To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required as well keyboard skills and a knowledge of Microsoft Office.

**Why Sytner?**

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement - 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
- Business social events

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please **click here**.

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We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.