Ecommerce Order Processing/customer Service

6 days ago


Whitchurch, United Kingdom petcetera etc Full time

petcetera etc is a long established online company selling pet products to both pet and professionl animal owners such as groomers. You will be working in a small team enabling internet orders to be processed and despatched. You must have a positive telephone manner and suitable IT skills. As contact with customers will be essential, some knowledge of animals and related products would be useful.

Duties include but are not limited to:

- Order picking, despatch, and administration.
- Creating shipping labels and liaising with couriers.
- Checking payments and contacting payment providers when necessary.
- Maintaining stock quantities on ecommerce and accounts packages
- Assisting with customer service on the telehone (and in the shop) when required.
- Maintaining a clean and tidy work area at all times

Additional duties as required:

- Checking off deliveries, and barcode / price goods upon arrival.
- Re-stocking and maintaining cleanliness of warehouse.
- Preparing show stock.

**Job Types**: Part-time, Permanent

**Salary**: From £10.00 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Store discount

Schedule:

- 8 hour shift

COVID-19 considerations:
Full COVID Health and Safety precautions are carried out on site.

**Experience**:

- customer service: 1 year (preferred)



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