Planner/scheduler

5 days ago

South East London, United Kingdom JET FLOW UK Full time

**JET FLOW UK based in London SE26 5BW** is looking for a Planner/Scheduler to join our team - this position will be responsible for scheduling in Reactive and Planned repairs.

You will be supporting commercial and domestic clients and residents with reactive repairs and maintenance across a radius. You will join our Resource and Dispatch Team which ensures works orders are scheduled and allocated to operatives through our booking system; Big Change.

**Requirements**:

- Minimum of 2 years of experience in Scheduling/Diary Management in the industry.
- Ability to manage multiple task simultaneously.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- STRONG Geographical knowledge

**Responsibilities**:

- First point of contact - answering inbound and outbound calls and dealing with enquiries.
- Managing 2 Inboxes.
- Checking all portals throughout the day, ensure jobs are not missed and keeping to SLAs.
- Planning and scheduling works for operatives as well as daily emergency and reactive work.
- Communicating effectively with the team, management and colleagues to aid smooth running of department
- Providing excellent customer service to both residents and clients.
- Booking all repairs/ appointments before arranging appropriate resource.
- Data input / raising works orders.
- Meeting KPIs
- Preparing and maintaining operational reports, sending these out to clients to meet deadlines.
- Dealing with operative’s enquiries.
- Letter formatting to prompt urgency or works in need of scheduling.
- Liaising with engineers ensuring that they have all relevant information and materials to carry out repairs.
- Working with other members of the team to assist in smooth running of operations.
- Following GDPR Guidelines and protecting personal data.
- Supporting company values.
- ADHOC duties.

Pay: £23,000.00-£27,000.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- Will you be able to commute to our office (SE26 5BW), reliably everyday?

**Experience**:

- Planner/Scheduler: 2 years (required)

Work Location: In person

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