Operations Manager

2 days ago

Bath, United Kingdom Appcastenterprise Full time

We are Touchstone, we?manage a portfolio of properties on behalf of the UK's biggest landlords across the UK.

We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselveswith supportive people, friendly people and can-do people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

**More about your role**

**This is a 12 month FTC covering Maternity Leave**

We are looking for an Operations Manager to come and join our team with the goal of achieving excellence, you will monitor the operational performance of the portfolio you support.You will work closely with your supportive line manager to deliver the client(s)strategy, working to achievable and realistic targets and KPIs as well as performing your line manager duties.

A key part of your role is ensuring that you deliver a first class customer service experience through your confident communication style and your ability to effectively take ownership of your ‘to-do' list.Furthermore, at Touchstone we are advocates of‘continual improvement' and would welcome the opportunity for someone to come in and look to improve our processes and services, streamlining and improving efficiencies where possible.

**This role has been evaluated to suit a ‘hybrid' working pattern for a trial period whereby there will be the opportunity to work for home Monday, Wednesday, and Thursdayand office based Tuesday & Friday**

For more information please download our job profile available on our website.

**More about you**

Essentially this role supports a large portfolio of properties, so you will have experience within a property and/or private rental market, along with the associated legislation. Ideally you will have considerable experience working within a ‘KPI and targetdriven environment, with success measured through Operational excellence.Due to client-focussed nature of the role you will work closely with the wider Touchstone team and have the ability to build strong relationships through your excellent communicationsskills

This role supports a busy and fast moving business, therefore you will need to work well within this type of environment whilst managing and motivating your team. The ideal person will demonstrate a supportive and innovative approach along with engenderinga positive team spirit whilst working under your own initiative

**The benefits**
- Excellent 33 days holiday (Incl Bank hols) and sick pay
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more.

**What's next?

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