Administrative Supervisor

3 days ago

Plymouth, United Kingdom The Range Security Operations Centre Full time

**Job description**

The Range has recently invested in a 24/7/365 Security Operations Centre which supports the business by looking after various reactive and administrative work-streams.

**The Role**

We are seeking a Supervisor to assist in the management of a small but dynamic team of individuals and day to day operation of the SOC.

The team operate 24/7, on a twelve hour, four on-four off basis. The Supervisor's rota would follow this pattern unless required for cover or head office duties.

Given the nature of the role, you will operate with appropriate levels of discretion and offer timely and assuring updates to line management.

**Responsibilities**
- Incident identification and resolution.
- Monitor and ensure compliance with company policies and procedures.
- Responsible for ensuring GDPR compliance within area of responsibility
- Any other duties as directed by line management.
- Handling basic team management, along with admin duties including payroll and rotas.

**Essential Skills & Requirements**
- Experience of working within a control room environment desired but not essential for the right applicant.
- Experience in the use of CCTV systems is desired, but not essential.
- Confident on the phone with good spoken etiquette.
- Excellent communication skills both written and verbal.
- Highly organised with excellent time management skills.
- The ability to work to tight deadlines and act on own initiative in a logical and decisive manner.
- Able to communicate effectively at multiple levels both internally and externally.
- Able to multi-task and make logical decisions whilst remaining calm under pressure.
- High degree of integrity.
- Experience in a supervisory or management role would be desired but is not a requirement for the right applicant.
- Proven ability to build relationships with internal departments and external agencies.
- Pro-active and able to show initiative.
- High level of computer literacy, confident with office software such as Word and Excel.
- Fully flexible and able to work 12 hour shifts. This will include days, nights, weekends and holidays.
- Must be willing to undertake training and to work both night shifts and day shifts.

Starting Salary - Competitive Salary.

28 days holidays Pro-Rota (inclusive of PH’s).

**Salary**: £11.50 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift

**Experience**:

- CCTV: 1 year (preferred)
- People Management: 1 year (preferred)
- Microsoft Office: 1 year (preferred)

Ability to Commute:

- Plymouth, PL6 5ZD (preferred)

Work Location: In person

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