Ward Clerk

22 hours ago

Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

We have a great opportunity for an administrator to join our to provide high quality reception duties also, answering telephone and welcoming service users and visitors to the unit and assist with other mutually agreed duties to help maintain the smooth running of Lister Ward, our Stroke ward.

We are looking for a highly motivated, enthusiastic and friendly ward clerk to join our team and excellent communication and organisational skills are essential and able to provide clerical and administrative duties to support the nursing and medical team as well as use various computer systems including Lorenzo - training will be provided as required.

Your role will involve greeting and welcoming all persons entering the ward, dealing with queries from relatives and patients in person and ,on occasions when nursing staff are busy elsewhere on the ward, may also be expected to deal with sometimes aggressive or distressed relatives, and, on occasions offering support to distressed and/or bereaved relatives by sitting with them and the patient.

You will be responsible for checking identification of staff requiring access to patient information, maintaining good communication and relationships with patients/carers, members of the MDT and nurses in consultation with Ward Manager and reporting to the nurse in charge complaints made by patients or their relatives.

You will be answering the telephone correctly, adhering to the Trusts telephone protocol, be understanding, giving any messages received to the appropriate person i.e., Ward Manager or nurse in charge and dealing with telephone queries from relatives, other hospital departments and other outside hospitals and agencies and daily, ensure the ward bed state is up to date and correct liasing with the Medical Directorate Administrator regarding Cancelled Admissions and procedures information.

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Are you a willing, friendly and organised administrator, then we want to hear from you?

Please see the attached JD for further details of this exciting role.

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