Noc L1

**Company Description**

NETS is a leading global Solutions Provider and Systems Integrator, dedicated to empowering the future through our integrated approach and commitment to delivering **Innovative, Intelligent, and Integrated Solutions** (NETS 3 I’s), executed **Effectively, Efficiently, and Economically** (NETS 3 E’s).

Our diverse portfolio spans three core verticals**:Infrastructure**, **Digital**, and **Managed Solutions**. Our services include Access Networks (Fixed & Wireless), Enterprise Data Networks, Cloud Solutions, Cybersecurity, Automation, Resource Outsourcing, and Managed Services.

With over 40 years of proven domain expertise, 3,000+ successful project deliveries valued over $200 million, and 900+ skilled professionals, NETS is a trusted partner to over 200 clients across 23 countries. Headquartered across the UK, UAE, Saudi Arabia, and Pakistan, we continue to expand our global presence.

**Key Responsibilities**
- Monitor network performance and system alerts using NMS tools
- Perform first-level incident diagnosis, escalation, and resolution
- Troubleshoot issues related to routers, switches, firewalls, and wireless access points
- Document incidents and actions taken in the ticketing system
- Work in collaboration with L2/L3 engineers for issue escalation and resolution
- Ensure adherence to operational processes, SLAs, and customer service standards

**Requirements**:

- **2 to 4 years** of experience in a **NOC environment**:

- **CCNA certification** (mandatory); CCNP is a plus
- Exposure to **Cisco routers and switches (ISR, ASR Series, IOS, IOS-XE)**:

- Basic knowledge of **Cisco Data Center technologies (Cat6K/N5K/7K, ACI)**:

- Understanding of **network protocols, routing, switching, and network security principles**:

- Exposure to multi-vendor environments is preferred
- Familiarity with monitoring tools and ticketing systems
- Strong analytical and troubleshooting skills
- Excellent verbal and written communication skills
- Willingness to work in a 24/7 shift rotation if required

**Preferred Skills**
- Exposure to scripting languages (Python, NodeJS)
- Familiarity with Cisco Wireless, Load Balancers, and Unified Communications tools
- Basic understanding of ITIL and incident management processes
- Previous experience in a **Carrier / ISP environment** is a strong advantage.

Application question(s):

- How many years of experience do you have as a NOC L1?
- What is your current annual salary?
- What is your expected annual salary?
- What is your nationality?
- What would be your notice period if selected for this position?

Work Location: In person