Housing Officer

1 week ago

Oldham, United Kingdom Serco Full time

Location: Oldham/Tameside

**Salary**: £28,000 per annum
Contract: Permanent
Hours: Full-time (37.5 hours per week)

At Serco, we are proud to work on behalf of the Home Office to manage the Asylum Accommodation and Support Services Contract (AASC) in the North West. Our mission is to support vulnerable asylum seekers by providing safe, high-quality accommodation and essential services as they navigate the asylum process.

We are looking for a Housing Officer to join our dedicated team in Oldham/Tameside area. This is a static role, meaning you’ll be based in a specific area, ensuring that properties are safe, well-maintained, and compliant with AASC standards.

***:
**What You’ll Be Doing**:
As a housing officer, you’ll play a vital role in ensuring the well-being and safety of our service users. Your responsibilities will include:

- Conducting monthly property inspections to ensure compliance with AASC standards.
- Managing on-boarding and withdrawal of properties in line with local operating procedures.
- Identifying and reporting property faults, ensuring they are categorised correctly for appropriate action.
- Performing minor property repairs, using the tools and training provided.
- Handling operational cash administration, such as topping up utility meters and processing emergency payments.
- Responding to and resolving customer complaints in a professional manner.

***:
**What We’re Looking For**:
We value people skills just as much as property experience. If you have a strong background in face-to-face roles, excel in a fast-paced environment, and can stay calm under pressure, this could be the perfect opportunity for you.

Strong communication skills are essential, as well as confidence in handling challenging situations such as anti-social behaviour, safeguarding concerns, and medical needs.

To be considered, you must hold a **full, clean driving license**.**

**Why Serco**

A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people’s lives

A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.

A place for you: You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.

**What we offer**

Pension upto - 6%
Employee Assistance Programme
Chance to contribute to innovation in the public services
A company passionate about diversity and inclusion
Serco Benefits package
A safe and supportive culture
A company passionate about diversity and inclusion

aasccareers

**About Serco**

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

**Apply

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