Associate Director

**Team - Creative Marketing**

**Location - UK London Hybrid, (3 days in the London Office 2 days WFH)**

**Summary**
An Associate Director holds an important leadership role internally and externally and is an active
member of the Senior Leadership Team within their Practice and AXON. They serve on their Senior
Management Team and are also responsible for co-leading a business within their Practice as
appropriate. The Associate Director provides strategic consultancy to key external stakeholders on
accounts within their business stream. The Associate Director is a seasoned professional with
client-facing responsibilities, as well as significant learning and development duties. They will
also take on operational duties for AXON as needed.

The Associate Director is expected to familiarize themselves with our values and adhere to these in
their day-to-day. These values guide our decisions, actions, and interactions with colleagues,
clients, and others in the AVENIR Global network. By embodying our values, the Associate Director
contributes to our collective success and helps to create a positive and inclusive workplace where
diverse ideas are encouraged.

**Key Responsibilities**
**Accountability**
The Associate Director is responsible for directing internal and external programs and initiatives
that deliver tangible business outcomes for their client partners and contribute to setting the
excellence bar for all staff in their Practice. They regularly provide strategic leadership across
one or more of the following aspects: new business opportunities, a group of consultants, meetings
excellence, or an area of knowledge, or one or more large client account and training program for
upskilling of staff at all levels. The Associate Director is also responsible for delivery elements
of the Practice plan for which they have direct responsibility.
- Reviews project briefs, providing guidance on how to align with client strategy and scope of

work, proactively collaborates with account leads to identify ways to mitigate risk of overages,
drives efficiencies in project delivery and sets up their accounts for sustainable organic growth.
- Effectively manages client requests/needs by identifying solutions that minimize impact on scope

and/or alignment with strategy.
- Proficient in driving teams to think critically about how to develop focused, inspired,

strategic, and efficient content, largely through an advisory role.
- Drives teamwide adherence to operational processes by communicating and collaborating

effectively across departments and across all projects.
- Models exemplary behaviour to inspire teamwide advocacy of the agency’s culture and

goals.
- Collaborates with agency leadership colleagues to support new and ongoing growth

activities.
** Client Services**
The Associate Director acts as a trusted adviser to their client partners across multiple accounts.
They provide professional/technical leadership across multiple and diverse mandates, building
trusted long-term client relationships and establishing strong account teams.
- Demonstrates leadership to deliver the highest possible standards in scientific and/or client

service excellence throughout the entire project process.
- Defines and clearly communicate objectives, strategies, and scope consistent with client

expectations; supports account leads in work planning, scoping, and budget development in line with
strategy and deliverables; assembles team. Manages client needs in a way that demonstrates AXON’s
strategic and operational best practices.
- Lends their extensive knowledge and experience of the pharmaceutical landscape to the strategic

and tactical implementation of AXON’s service offerings, demonstrates good knowledge of compliance
and processes related to stakeholder engagement and events best practice (face-to-face, virtual,
and hybrid), and is able to upskill mid to senior level team members.
- Leverages precedent to anticipate client requests/needs and mitigates these risks by identifying

creative solutions that minimize impact on scope and/or alignment with strategy.
- Provides timely and relevant strategic advice to client partners, informed by broad

intelligence-gathering on client, sector, and competitor environment and expertly manages their
expectations.
- Fearlessly drives collaboration with other Practices within AXON and sister brands

within the AVENIR Global Network in support of expanding AXON’s service offering portfolio.
- Responsible for strengthening and diversifying client relationships through regular partnership

discussions with client leads.
- Serves as Client Expansion Lead for one or more accounts within their business stream.

**Project Management**

The Associate Director is responsible for ensuring that everyone on their team(s) adheres to best
practices for efficient delivery of all client deliverables. When needed, they will undertake
training of team members to ensure compliance with AXON’s SOPs. They wil