Customer Liaison Officer

1 week ago

Bathgate, United Kingdom Sureserve Full time

**Customer Liaison Officer**:
At **Everwarm**, excellence is not just an expectation; it's our standard. With a driven team of over 500 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. We're currently seeking a Customer Liaison Officer who shares our commitment to quality, service, and environmental improvement.

**Overview of role**:
The role of the Customer Liaison Officer is to assist with the smooth running and progress of projects, building and maintaining positive relationships between the customers, sub-contractors, client representatives and the Everwarm team members. The role will be based from a local site compound.

**General Duties/Key Responsibilities**:

- This is a field-based role, must hold a UK driving licence.
- Travel throughout central belt and beyond, occasional overnight stays.
- The first point of contact for customers receiving planned works to their local authority/housing association.
- Liaise with customers, in their homes to discuss their specific circumstances and create household profiles to assist the delivery of planned works.
- Keep all lines of communication open between all parties to ensure the smooth running of works.
- Maintain up to date written records and reports on project progress.
- Minimise and manage complaints.
- Assist the site team to organise sequence of works.
- Carry out written and photographic condition surveys of properties.

**Skills and Knowledge**:

- Must have a UK driving licence.
- Lone working confidence.
- Industry knowledge (desirable not essential).
- Able to communicate effectively, orally and in writing.
- Exceptional customer service skills with an empathetic and understanding manner.
- The ability to build and maintain strong relationships.
- Exceptional time management skills with the ability to adapt quickly to changing priorities.
- Ability to manage own workload.
- Must be self-motivated, proactive, able to work alone/as part of a field team.
- Working knowledge of Office 365 packages including Word, Excel, PowerPoint Outlook, Teams etc.
- Clear focus of quality of service.
- Disclosure Check Flexible Approach

**What We Offer**:

- Salary - £26,000 per annum
- 40 hours per week (Monday to Friday)
- Small van & fuel card for business use
- Pension scheme via pension salary exchange
- Life assurance
- 32 days annual leave (Inc. statutory bank holidays and Christmas and New Year Closure)
- Employee assistance programme with 24 hours telephone and online access
- Generous recommend a friend scheme.
- Sureserve Group Legends scheme, with a reward for the ultimate legend
- Employee engagement events to bring together colleagues and families.
- Access to flexible benefits scheme (including bike to work scheme, healthcare cash plan).

At Everwarm, we're deeply invested in fostering a culture of diversity, equality, and inclusion. We believe in nurturing talent at every level, providing a supportive environment where every team member can thrive.

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