Administration Assistant/service Delivery Assistant
7 days ago
**Overview**
Key Responsibilities:
- Receiving and handling correspondence, including telephone calls, from beneficiaries and other external contacts, handling or transferring them to the appropriate person to ensure complete and correct information quickly and with excellent customer service;
- Ordering household items from designated suppliers for safe delivery to beneficiaries, liaising as requested with beneficiaries or their representatives;
- Continuously reviewing and play an active part in the work of the team and Auriga, suggesting improved ways of working and new ideas;
- Working to deliver exceptional service in line with Auriga’s values;
- Ensuring GDPR, safeguarding and other policies are followed.
**Requirements**:
- Be passionate about providing an effective service to those in need;
- Be organised and able to manage your time effectively to meet deadlines;
- Have a good eye for detail and a high degree of accuracy;
- Have excellent people skills, being able to deal with people who are struggling;
- Expect to be able to receive difficult and sometimes emotional conversations when talking to people in need (we do provide training for this);
- Have good oral and written communication skills;
- Be proficient in Microsoft Word, Excel, Outlook and Teams;
- Have previous experience of inputting data and using IT and databases;
- Be able to work effectively in a team, supporting others when needed;
- Be able to come into the office as and when required.
**Location**:
Hybrid working - (office base is currently in Sutton Coldfield - moving to Birmingham city centre from January 2025 - expectation to be in the office at least one day a week and to attend face to face meetings and training as required)
**Job Types**: Full-time, Fixed term contract
Contract length: 3 months
Pay: Up to £23,400.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- Sick pay
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Administration: 1 year (preferred)
- Microsoft Excel: 1 year (preferred)
- Administrative experience: 1 year (preferred)
- Microsoft Word: 1 year (required)
Work Location: Hybrid remote in Sutton Coldfield
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