Finance Income Officer

3 days ago

London, United Kingdom Page Personnel Public Sector & Not for profit Full time

You will provide effective and efficient resident account management with the objective to reduce arrears, maximise the collection of income and sustain residents.

**Client Details**

A large, well established housing association with lots of plans for continued growth.

**Description**

**The duties of the Finance Income Officer include**:

- To manage low level account collection for rent and arrears
- To call customers in relation to their rent account, in order to collect payments, set up pay arrangements
- To manage the direct debits process
- To undertake administration duties relating to customer accounts
- To undertake the collection of debts

**Profile**

**The successful Finance Income Officer**:

- Strong numeracy, literacy and communication skills with a minimum pass in Mathematics and English at GCSE level or equivalent
- Be an excellent communicator when managing customer queries using the most appropriate method of communication, to ensure you provide an excellent customer focused service
- To consistently work with integrity, professionalism, empathy and consideration
- Experience of dealing with customers in a pressurised environment and using positive negotiation skills to reach mutually acceptable outcomes
- Be an excellent communicator, politely & professionally deal with customer queries using the most appropriate method of communication

**Job Offer**

**The successful Finance Income Officer will receive**:

- Temporary (ongoing) employment
- £15ph-£17ph
- January start date
- Full training
- Great training
- Hybrid model following a month of training

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