1st Line Support Service Desk

2 weeks ago


Cambridge, United Kingdom E-Resourcing Full time

**1**st** Line Support Service Desk Engineer**

**Location - Cambridge on site**

**Salary £20,000 - £24,000**

**The role**:
My client, a Managed Service provider in Cambridge is looking for a 1st Line Support Engineer to join their busy Service Desk team.

Deploying client hardware (laptops, desktops, servers).

Undertaking varied and interesting project work for clients, giving you opportunities to extend your skills and work with other team members in the business.

Monitoring client's IT services remotely and taking ownership of issues when required.

**A typical day in the job**
- Responsible for first-line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries.
- Diagnosing and troubleshooting IT Issues through discussions and remote sessions with end users.
- Managing security tasks such as backups for client data, password resets, site permissions etc.
- Monitoring client servers for anomalous behaviour, and adverse client impact.
- Installing and configuring a range of hardware and software, both physically and remotely.

**Essential Skills**
- Experience working within an IT helpdesk environment.
- An aptitude for good customer service with a friendly and professional attitude.
- A willingness to learn and develop your IT skills.
- A determined and positive problem-solving mindset motivated to see the challenge through to resolution


  • Service Desk Analyst

    2 weeks ago


    Cambridge, United Kingdom Experis LTD Full time

    **Service Desk Technician** **Up to £33,000 (DoE) + Excellent Benefits package.** **ITIL, AD, O365, Microsoft, 1st Line Support, Infrastructure, Outlook, 2nd Line Support, Hardware, Software.** **Must have 1st and 2nd Line experience and live in the Cambridgeshire area due to commute.** Our client is a focused IT value-added reseller. As an IT solutions...

  • 1st Line Support

    4 days ago


    Cambridge, United Kingdom Oho Group Full time

    1st/2nd Line Support Engineer - IoT Security - Cambridge - £30,000 The global leader in wireless technologies used for the next generation of smart phones and tablets used by billions of people around the world are looking for 1st/2nd Line Support Engineers join their growing Cambridge team. They are looking for Support Engineers to join their DevOps...


  • Cambridge, United Kingdom The One Group Full time

    **1st / 2nd Line IT Support** **Cambridge** **£27k** Working in the education sector, this role would suit someone with strong 1st line experience who is wanting to progress their career, learn new skills and take on more responsibility. Or someone who is currently in a 1st/2nd line position is looking fora new challenge. With free onsite parking, 25...


  • Cambridge, United Kingdom Venn Group Full time

    **_This role would suit a uni leaver with Comp science degree or similar_ 1st Line IT Technician Swavesey** - Provide 1st line IT support to staff & students at your group of academy sites - Provide IT support to users and customers contacting our helpdesk - Ensure all jobs are logged within the Helpdesk and to provide remote support to telephone users -...


  • Cambridge, United Kingdom The One Group Full time

    **Service Desk Analyst** **£130 - £160 / day** **Cambridge** A leading software house in Cambridge is looking for a Service Desk Analyst to join the team on an initial contract basis, with the potential to go permanent. You will be the first point of contact for internal IT issues, logging calls, resolving issues, andescalating when necessary. Most of...


  • Cambridge, United Kingdom Marshall Group Full time

    Service Desk Administrator - Competitive salary, 27 days holiday increasing with service up to 30 days (option to buy /sell), pension contributions up to 9%, healthcare cash plan for you and your family and an extensive flexible benefit program - Opportunity for hybrid working once probation is completed - We are able to offer flexibility around hours and...

  • Service Desk Analyst

    2 weeks ago


    Cambridge, United Kingdom Involved Solutions Full time

    A highly recommended client of mine based near Cambridge is currently looking for a Service Desk Analyst to join their growing IT Team. They are looking for a driven individual who is approachable, sociable and keen to grow a career within IT. As the Service Desk Analyst, you will be working closely with the other Service Desk Analysts, Network Engineers,...


  • Cambridge, United Kingdom Global Technology Solutions Ltd Full time

    Junior IT Support Engineer (1st Line)All potential candidates should read through the following details of this job with care before making an application. Location: St Ives, Cambridgeshire Type: Permanent, Full-Time Hours: MondayFriday, 8:30am5:00pm Salary: £25,400p/a Were a friendly, growing IT support team looking for someone at the early stage of their...


  • Cambridge, United Kingdom Shift F5 Limited Full time

    **1st / 2nd line IT Support - Desktop skills / Hands-on IT / Working with Windows PCs / Active Directory / AV support** Cambridge This company are looking for an IT Support Engineer who loves working with computers - primarily Desktops, Laptops, Printers. If you have a passion for hands-on IT, or working with Windows PCs - get in touch! Ideally you will...

  • IT Technician

    1 week ago


    Cambridge, United Kingdom OLIVER MARKS CONSULTING LTD Full time

    IT Technician (1st / 2nd line) £26,500 Oliver Marks Consulting are working with a client based in Cambridge that are looking bring in an IT Technician on a permanent basis due to the continual growth of the business and its IT needs. My client has experienced some good growth throughout the pandemic, due to an increase in staff and their IT landscape...