Office Reception Host

Job Advert

**Office Reception Host**

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, around 750 children and young people from across the UK arrive. Every day, doctors and nurses battle the most complex illnesses, and the brightest minds come together to achieve pioneering medical breakthroughs. And every day is a chance for you to make a difference. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential.

A better future for seriously ill children starts here.

**How you’ll make a difference**

Do you enjoy meeting new people, and want to develop or use your communication and admin skills? This is the role for you.

We’d like you to offer your time to help us host the GOSH Charity office reception, welcoming visitors as well as supporting with some administrative duties. By joining the GOSH team you’ll help to create a welcoming and streamlined experience to our visitors who could include future colleagues, volunteers or donors.

We are looking for a group of volunteers to join and support our amazing Supporter Relations team. The Supporter Relations team is the first point of contact for anyone who wants to get in touch with GOSH Charity. We deal with all supporter enquiries, complaints as well as other queries from the public.

**What’s involved?**

Activities could include:
Hosting the reception desk and welcoming visitors into the office
- Offering visitors a seat and refreshments if appropriate
- Letting colleagues know their visitor has arrived
- Accepting parcels
- Speaking to our fantastic supporters on the telephone as part of our Good Luck and Thank You outbound calling programmes
- Taking letters/parcels to the local post office

**What time should you offer?**

We currently have four shifts available:

- Tuesday 10am-1pm
- Tuesday 1pm - 4pm
- Wednesday 10am - 1pm
- Thursday 1pm - 4pm

**Where will you be based**

GOSH Charity Head Office, 40 Bernard Street, London WC1N 1LE

**What can you gain from volunteering in this role?**
- Join an enthusiastic team, meet new people, and get more involved in your local community
- Use and develop your communication and customer service skills, enhancing your CV if that is important to you
- Knowing that you are helping seriously ill children, and their families have access to care and support by supporting the work of GOSH Charity

**Training and support**
- Welcome and induction from the Supporter Relations team including role specific training
- On the day support from the Supporter Relations team
- E-learning to cover health and safety and information governance
- Regular updates how your support is making a difference
- Provided a Volunteer Handbook

**What we are looking for**
- Confident at meeting new people and enthusiastic about offering them a friendly welcome
- Can communicate clearly and confidently either face to face or over the telephone
- Working knowledge of basic IT systems, Microsoft packages
- Can undertake tasks using own initiative but confident to ask for help when needed
- Ability to follow our policies and procedures to keep you, our staff and volunteers, our patients and our supporters safe
- Ability to represent GOSH Charity and our values positively
- Over 18 years of age

**What we offer in return**
- Reimbursement of out-of-pocket expenses in line with GOSH guidelines
- Training and support as outlined above
- A reference

**Equality and diversity**

GOSH recognises the strengths of equality, diversity, and inclusion - and how a diverse group of volunteers can help us reflect our diverse patient cohort. Therefore, we particularly welcome applicants from a range of different backgrounds.

We also recognise that disabled people, or those with long-term health conditions, may need some support from us to volunteer. We are more than happy to make reasonable adjustments and cater to your needs.

**Join our team today**
- There will be an informal in chat with the team to learn more about one another and see if the role is right for you. This will take place in our office on either the 29th or 30th of May.
- We ask for 2 references before you start this role, this can be a community/faith leader, social worker, employer, a contact where you use to volunteer, a tutor etc
- This role will have a settling in period of 4 weeks to see if the role is right for you

**T**hank you for your support and we hope to welcome you to our team soon