Support Worker

**Main area**
- Support Worker - First Response Services

**Grade**

Band 3

**Contract**

Permanent

**Hours**

Part time - 32.5 hours per week

**Job ref**

373-SMH2459

**Site**
- Upton Lea Resource Centre

**Town**

Chester

**Salary**

£24,937 - £26,598 per annum pro rata

**Salary period**

Yearly

**Closing**

25/09/2025 23:59

**Job overview**:
The Support Worker will be responsible for assisting the qualified practitioners in the provision of care to people accessing and open to the CRHT, including those contacting the Crisis line and café service. The Support Worker will carry out duties as designated by the shift coordinator and report back on the person’s condition. The Support Worker will undertake an initial triage assessment and escalate according to need. They will also signpost out to other organisations, specifically third sector.

The Post holder will be expected to work as part of the Urgent Care Mental Health First response service which includes Crisis Triage and response services (Crisis Line/First Response), Liaison Psychiatry, Home Treatment teams, Street Triage and Liaison and Diversion Services (Criminal Justice).

This post is part time 32.5 hours per week.

**Main duties of the job**:
The main duties of this role are to initiate a triage assessment and escalate according to need and support qualified staff following initial assessment of people/carers. They will report any observations or concerns relating to risk of people, carer or public safety. They will undertake any duties deemed relevant by the Team Manager or Clinical Lead.

**Working for our organisation**:
Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton and Liverpool.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.

**Detailed job description and main responsibilities**:
Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

**Person specification**:
**Qualifications**:
**Essential criteria**:

- NVQ Level 3 in Health and social care, or equivalent experience

**Knowledge and Expertise**:
**Essential criteria**:

- An understanding of confidentiality issues and how they relate to mental health policy and practice interventions.
- Sound knowledge of current professional staff development and continuous service improvement issues, particularly in the context of adult Mental Health Services.
- Demonstrate an understanding of the principles and implementation of antidiscriminatory practice.
- Demonstrate an understanding of supervision.
- Demonstrate an understanding of care plans.
- Demonstrate knowledge of the Support Worker role in the multi-disciplinary team.

**Desirable criteria**:

- An understanding of the psycho-social approach.
- Knowledge of mental health legislation and policies.

**Experience**:
**Essential criteria**:

- Extensive experience working in a mental health environment.
- Previous experienc