Welfare Rights

**About The Role**:
North Norfolk is a fantastic place to live, work and visit - covering over 360 sq miles of coastal and rural environment, with a population of over 100,000 people living in 120 distinct communities, our District is one of England’s top holiday destinations and a place where people positively choose to live.

**Are you looking for a new challenge? Are you a highly skilled individual who strives to provide an excellent customer service?**

**If yes, then we need you to join our new Financial Inclusion Team within People’s Services.**

You will be responsible for providing a holistic package of support and interventions to residents across the district at risk of financial exclusion. Working on a casework basis, offering specialist support and advice on all aspect of income maximisation, welfare benefit and financial (and digital) capability. You will support with the case management of overpaid Housing Benefit.

As part of your role you will be supporting and representing people with complex needs or in vulnerable circumstances. You will be a key player in ensuring prompt and effective early action is taken to prevent people from going into a crisis situation to prevent homelessness.

You will work as part of a team responsible for the delivery of a high quality service to all customers across People Services.

**About You**:
You’ll be someone who has extensive knowledge of a wide range of benefits (including welfare reform) together with experience of working in an advisory role.

You will be able to demonstrate excellent customer service skills, as well as being confident to use your own initiative when supporting vulnerable customers and complex cases.

Your communication skills will be strong, and you will have the ability to negotiate with a range of external organisations.

For an informal discussion please contact: Deborah Baldwin on
01263 516121 or Trudi Grant on 01263 516262.

**About Us**:
We're committed to promoting equality of opportunity for the people and communities of North Norfolk. We respect and value difference in our district and across our workforce, and we want everyone to feel included and able to play their part in making North Norfolk a great place to live, learn, work and visit.

Our coast and environment are really important to us. We are part of Coastal Partnership East, an organisation with responsibility for our coastline from Holkham to Felixstowe in Suffolk. We have a net zero strategy, and a team of people working to deliver these important initiatives.

As one of the largest employers in the district, we offer a number of benefits that are open to all employees. We have a really supportive culture of enabling our people to learn and grow through attending courses, e-learning, and their day to day job roles. Our office in Cromer is clean, modern and light with onsite lunchtime catering.

We have an active health and well-being group with a new strategy, mental health first aiders, domestic abuse change champions, employee assistant program, and employee discounts portal.

We have a great forum for communication with regular updates from Directors and Chief Executive, employee voice through our Staff Focus Group, and great working relationship with Unison, our onsite recognised union.

Most people that work for North Norfolk District Council are able to enjoy a great work life balance, as part of our hybrid approach to work. If your role supports hybrid working, all we ask is that you have a stable and reliable internet connection.

In terms of the numbers, if you are new to the public sector, you’ll enjoy 24 days holiday per year plus bank holidays, and when you’ve been with us for five years, this increases to 29 days (assuming the role is full time). We provide access to a great pension scheme, based on your local authority career average earnings.