Full-time Receptionist/ Call Handler

2 weeks ago

Salisbury, United Kingdom Bonallack & Bishop Solicitors Full time

**Hours**

**Job Summary**

The key purpose of this role is to manage and effectively deal with the large volume of calls that come into the firm daily. Your role will predominantly be as a call handler, although you may also be required to take part in the other aspects of reception services to support your colleagues.

With the emphasis on client care you will be the face and voice of the firm and the first impression that clients have of Bonallack & Bishop.

The role is also integral in winning new clients and increasing instructions.

**Summary of main job tasks and responsibilities**
- Answering calls in to the firm and ensuring they are dealt with in a prompt and courteous manner and are referred to the appropriate team/person.
- Giving priority to phone calls from clients and visitors, and giving the best possible first impression of the firm
- Taking part in liaison with the external messaging service and ensuring they are kept up to date with staff and service changes.
- Taking part in the work of the team to ensure the smooth operation of reception services.
- Ensuring that post and DX are distributed in a timely manner and according to the firm’s procedures and advising staff on postal options.
- You may be required to help with recurring tasks, ensuring they are completed to a good standard (e.g., ordering stationery, updating legal reference books, updating records and databases) as necessary.
- Monitoring the reception area to ensure a safe, clean, and welcoming environment at all times.
- Contributing to best practice and changes to procedures to maximise efficiency of the team
- Working as part of the reception team carrying out day to day reception tasks
- Willing to be flexible and cover Reception regularly in other offices (Amesbury, Fordingbridge & Andover) when required.
- Other duties within the scope of the role as requested by the Practice Director/Reception Team Manager
- General administrative duties

**Person Specification**
- Experience of dealing with clients in a professional manner
- Ability to deal with sensitive and confidential information appropriately.
- Clear and concise oral and written communication skills
- A welcoming, friendly and approachable front of house presence is essential
- Excellent telephone manner (able to process a large volume of calls quickly, effectively, and accurately)
- Excellent attention to detail
- Able to organise and prioritise own and if necessary, others’ workload to meet the firm’s needs.
- Able to build good relationships with your teammates. and work cooperatively with them.
- Calm and considered approach and able to work under pressure with a ‘can do’ attitude.
- Conscientious and self-motivated with a responsible attitude
- Excellent time keeping and organisational skills.
- Honest and trustworthy
- Ability to use own initiative to promote other parts of the firm where appropriate.
- Must be able to demonstrate reliability.
- Flexible and adaptable
- Professional appearance

Willing to undertake any training required.

**Salary**: From £19,500.00 per year

Schedule:

- Monday to Friday

Work Location: One location

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