Key Account Manager
1 week ago
**Job Purpose**:
The Key Account Manager (KAM) will manage allocated customer PBH accounts by ensuring contract service levels are delivered and the account/s achieves projected financial benefits for the client.
The KAM will develop and sustain positive relationships with key staff, including senior management, to place he client in the best position to achieve account objectives and to secure additional business.
In additional, provide focus on increasing margins, meeting contractual commitments, improving and enhancing operational efficiencies for the client Power-By-Hour (PBH) agreements.
**Key Responsibilities**:
? Develop and maintain positive relationships with KAM’s allocated customer(s) including Senior Management.
? Develop and maintain positive relationships with internal client stakeholders including:
- IOC
- Logistics
- MRO
- Finance
- Account Receivable
- Inventory Management
- Business Development
- Engineering
? Accountable for the Profit and Loss associated with the Customer PBH Agreement(s).
? Support to Account Receivable team to ensure the on time payment of invoices by Customer(s).
? As required, prepare for & attend Monthly Performance Business Review meetings with the client senior management with regard to the contractual, operational and financial performance of the Customer agreement(s).
? Support the Core Return team to ensure adherence by Customer(s) to the contracted service levels.
? Ensure monthly service level performance reports are prepared and circulated for review internally and with Customer(s).
? Ensure flight hour reconciliations and annual escalations are processed in accordance with the contract(s).
? Ensure customer(s) continues to comply with the 'conditions precedent’ outlined in the contract.
? Ensure all invoicing is up to date on a monthly basis.
? Ensure regular meetings are conducted as required and that a formal contract review meeting is held as contracted.
? Ensure pre-meetings are conducted with internal stakeholders, that management is briefed before and after each meeting and that Action Items are recorded to track agreed actions, action owners, action status and are used on a regular basis for subsequentmeetings.
? Managing and monitoring all operational KPI’s to ensure contractual service levels are being achieved and contractual responsibilities are being adhered to.
? Work to improve cost management for all elements of the contract including but not limited to repair spend, freight and logistics.
? Provide guidance and input into the Inventory Management to ensure that the most optimised inventory is in place to support the contracts.
? To initiate and drive Continuous Improvement concepts and initiatives directly relating to the service delivery and processes associated with each contract.
? Ensure a contract/operations interface document is regularly reviewed and updated in conjunction with the customer and internal stakeholders.
? Report any issues to the Manager in a timely manner.
? Understand and contribute to ensuring departmental and company targets are met.
? Adhere to all Health & Safety guidelines and Quality responsibilities.
? Adhere to all AAR procedures and processes.
? Ensure the work areas are kept in a clean and tidy condition.
? As business needs dictate, the post holder may be required to undertake additional duties of a level commensurate with their existing responsibility.
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