Customer Service Advisor

2 weeks ago

Stroud, United Kingdom GB Solutions Full time

£20,700 - £25,650 DoE

Stroud / Hybrid

A well-established client and clear leader in their field, are looking for a Customer Service Advisor to join their busy business team.

The role of Customer Service Advisor is varied, challenging, and rewarding and requires good communication and organisational skills with good attention to detail.

**Benefits**:
Healthcare plan, life assurance and generous pension contribution

Volunteering day

Hybrid working

Various company discounts (including shops, days out and events)

Holiday of 25 days (plus bank holidays) & ability to buy/sell days

Cycle to work scheme, car pooling and onsite parking available

**Responsibilities**:
Deliver agreed individual targets and KPIs

Check information, ensuring timely delivery of new accounts and tenders

Tender preparation - ensuring information is correct and is entered correctly into the tender documentation

Liaise with relevant teams to provide bespoke quotations

Create contracts for product agreements

Create renewal opportunities

Responsible for maintenance and reporting of cases, work items, and opportunities

Process deposits for customers

Provide aftersales support and customer care including support with complaint investigation

Monitor and reallocate opportunities from other teams and individual sales agents as required

Work on supply termination notices, objections and retentions

**Skills / Experience**:
Analytical ability to assess and interpret data

Strong Microsoft Office experience

High level of numeracy and problem-solving ability

Excellent written and verbal communication skills

Strong networking & relationship-building skills

Self-driven and results orientated

Ability to work under pressure and manage multiple deadlines

Attention to detail

GB Sales are your specialist recruiters in Sales and Customer Service.

We hire across a vast range of roles including Sales, Customer Service, and Business Development.

We manage Sales jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol.

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