Service Delivery Administrator

4 hours ago

Northallerton, United Kingdom North Yorkshire Police Full time

Service Delivery Administrator

Location: Northallerton HQ

Hours: Full Time, Permanant

**Salary**: Scale 3, £20118 - £21399

As a Service Delivery Administrator, you will provide support across Information and Communications Technology for North Yorkshire Police, North Yorkshire Fire and Rescue Services and the Office of the Police, Fire and Crime Commissioner. You will perform administrative responsibilities that follow the ICT technology strategy and road map to deliver on the organisation’s priorities.

ICT systems play a major part in how we serve our local communities, right from when we receive an emergency call through to our response teams dealing with an incident. We ensure we offer an efficient and effective service to support our front-line services in protecting the public whilst assisting Police Officers and Fire Fighters in performing their critical duties.

You will be an integral part of the Service Delivery team; You will perform administrative responsibilities that follow the ICT technology strategy and road map to deliver on the organisation’s priorities. Through positive engagement with key stakeholders, you will be able to feedback to line management to ensure that the service delivered supports the current and future needs of the organisation.

Key Responsibilities
- Support with administration of the ICT budget and the procurement and contract management for ICT purchases and licencing.
- Assist in the administration of stock control
- Contribute to the ICT service delivery strategy and roadmap
- Identify and promote to line management any opportunities to innovate, advance and improve service transition lifecycle to support the business
- Participate in service administration activities across the ICT department to time and performance quality standards.
- Provide support to line management on all aspects of service delivery administration
- Coordination service delivery administration activates between resolver teams across ICT, providing quality knowledge documentation.

To be successful in the role you will:

- Be educated to entry level in a relevant discipline or be able to demonstrate experience of working in administration within a busy multidisciplined ICT service.
- Be able to demonstrate a strong attention to detail.
- Have experience in working in a highly technical customer focused service environment.
- Be a natural communicator with the ability to develop strong working relationships
- Have experience of public sector including procurement
- Have obtained the Microsoft essential IT Skills Level 2 qualification or have experience of working in an administration function in a regulated environment

Working for us - what we can offer you
- Opportunity to provide technology solutions for two emergency services
- Staff support networks
- Training and Development opportunities
- Working as part of a large, highly experienced, ICT team
- Excellent government pension scheme
- 24 days holiday entitlement, increasing to 30days with length of service (plus bank holidays)
- Access to discounts at major retailers
- Unison - recognised trade union

We value different perspectives, skills, and experiences, we care about the well-being of our staff, and actively support people so they can perform to their best.

  • Head of Service Delivery

    2 weeks ago

    Northallerton, North Yorkshire, United Kingdom North Yorkshire Fire & Rescue Service Full time £792,528 - £882,888 per year

    Head of Service Delivery & Deputy to Director of ICTLocation: Northallerton with Hybrid working arrangementsContract: Permanent. Contractually employed by North Yorkshire Police however will also support NYFRSHours: Full TimeSalary: LS1 £66,294-£73,674Closing Date: 9am 25th November 2025Our Support Service functions work in collaboration across North...

  • Client Service Administrator

    6 days ago

    Northallerton, United Kingdom Heat Recruitment Full time

    LocationNorthallerton Salary £25000 - £32000 TypePermanent WorkplaceOn-Site Ref89363 Recruiter Managing This Role Client Service Administrator up to £32,000  Overview: An established and client-focused financial planning firm is seeking a Client Service Administrator to support the delivery of high-quality advice and maintain strong relationships with...

  • People Services System Administrator

    2 weeks ago

    Northallerton, United Kingdom North Yorkshire Police Full time

    People Systems Administrator Location: Agile - Home working or office based across NYP / NYFRS estates including Head office in Northallerton Hours: Full Time, Fixed Term contract for 12 months Mon - Thurs 8.30-5pm and Fri 8.30-4.30pm - **Salary**: Scale 4/5 £21,837 - £26,565 We currently have a 12-month fixed term contract available to join our People...

  • Administrator

    4 days ago

    Northallerton, United Kingdom SSAFA Full time

    The Regional Administrator is key to the efficient delivery of SSAFA’s direct welfare service to the RAF Community. You will use your skills and experience to review and co-design systems which underpin excellent, timely, service delivery. You will be part of a regional team which covers a wide area from Anglesey in Wales to the North of Scotland. Because...

  • Office Administrator

    2 weeks ago

    Northallerton, United Kingdom Chatsworth Windows Full time

    **Job Description: Office Administrator (Double Glazing Industry)** **Position**: Office Administrator **Job Type**: Full-Time **About Us**: Chatsworth Windows is a leading provider of high-quality double glazing solutions, serving residential and trade clients. We pride ourselves on delivering exceptional customer service and top-quality products. As we...

  • Head of Service Delivery

    3 weeks ago

    Northallerton, United Kingdom North Yorkshire Police Full time

    Head of Service Delivery & Deputy to Director of ICTLocation: Northallerton with Hybrid working arrangementsContract: Permanent. Contractually employed by North Yorkshire Police however will also support NYFRSHours: Full TimeSalary: LS1 £66,294-£73,674Closing Date: 9am 25th November 2025Our Support Service functions work in collaboration across North...

  • Administrator 30 hours/10 month contract

    4 days ago

    Northallerton, United Kingdom Nfuzion Full time

    Administrator 30 hours/10 month contract Join to apply for the Administrator 30 hours/10 month contract role at Nfuzion IamworkingexclusivelywithaNorthallertonbasedclientwhoareseekingaLogisticsCoordinatortojointheirteamonaparttimebasis.Thisisa6monthcontract,working30hoursperweek,MondaytoFriday(ideally6hoursperday).

  • Nursery Administrator

    1 week ago

    Northallerton, United Kingdom Emmy Jaynes Nursery School Full time

    **Nursery Administrator** **Key Purpose of the job - Promote quality care and learning** To work as a support to the manager, owner, and strategy manager in maintaining high quality, flexible childcare for families leading the early years team in the delivery of high-quality services for children and their families. To oversee the smooth running of the...

  • Nursery Administrator

    6 hours ago

    Northallerton, United Kingdom Emmy Jaynes Nursery School Full time

    **Nursery Administrator** **Key Purpose of the job - Promote quality care and learning** To work as a support to the manager, owner, and strategy manager in maintaining high quality, flexible childcare for families leading the early years team in the delivery of high-quality services for children and their families. To oversee the smooth running of the...

  • Administrator

    1 week ago

    Northallerton, United Kingdom McCarthy Stone Full time

    Part time ADMINISTRATOR McCarthy Stone are seeking an organised, proactive, and service focused part time Administrator to play a vital role in our Malpas Court development in Northallerton to help to enrich the lives of our homeowners! **Salary**: £11.44 per hour Hours: 12.5 per week McCarthy Stone have a wealth of support and benefits for their staff....