Café and Leisure Assistant

4 days ago

Epsom, United Kingdom Royal Automobile Club Full time

The Royal Automobile Club opened a fantastic new Walled Garden Family Facility in Spring 2021. With an indoor pool, outside play areas and activities, tennis courts and a café this is an exciting new addition to the estate and as such we are looking for enthusiastic team members to offer exceptional service to our members.

We are looking for a Café and Leisure Assistant to be responsible for the day to day operation of the Walled Garden Reception area. This is a Front of House role that is always crucial in welcoming our members when they come into the Walled Garden.

**Role Responsibilities include**:

- To be the welcoming face of the Walled Garden and to be personally responsible for giving the Member a journey and experience of the highest quality
- Effective communication with all members of the team to ensure consistency and completion of actions
- Scrutinize each area of the operation in terms of cleanliness to ensure that standards are kept throughout the hours of operation
- To operate the café POS and server areas with the Walled Garden Facility
- To operate the creche facility booking system working in close proximity with the creche provider
- Maintain the Walled Garden facilities to the highest standards ensuring that all items of maintenance and housekeeping are reported and follow through
- Be flexible with shifts and cover sessions to the benefit of the Club and Walled Garden
- Ensure compliance with the Health and Safety policy
- Demonstrable previous experience in delivering excellent customer service
- Experience of working in the leisure or hospitality industry with knowledge of leisure programming and booking systems
- Excellent communication skills both verbal and written
- Organised, adaptable and flexible in always putting the member experience first
- A team player and driven to always do the best job possible
- Exceptional attention to detail

**Benefits include**:

- Free meals on duty
- Free shuttle bus from Epsom station
- Perkbox discount scheme
- European RAC cover
- Interest free season ticket loan
- Staff uniform
- Generous pension
- Employer paid health cash plan
- Staff fund

Please note this role is based on shifts of 40 hours across 5 days

The Royal Automobile Club embodies both the rich history of British motoring and the best tradition of private members’ clubs - prestigious yet always welcoming. Here at Woodcote Park in the heart of the Surrey countryside we’re passionate about pioneering ever-higher standards of dining, accommodation and sporting facilities.

Most importantly, you’ll share our values. We combine a passion for our heritage with a desire to achieve new levels of excellence. We exceed expectations, treat each other with respect, and ensure mutual trust is at the core of everything we do. If you can live these values, you’ll see your efforts recognised and your potential nurtured in an organisation that’s full of individuals who have come up through the ranks, learned new skills or taken their careers in surprising new directions.

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