Helpdesk Administrator
2 weeks ago
You will be working in a friendly and supportive team where you will be providing solutions for their customers.
Salary 22K
Hours - Monday to Friday 8am to 4:30pm with on call 1 in every 4
What you will do as a Helpdesk Administrator
- To manage inbound customer telephone calls
- To manage inbound customer dedicated inboxes
- To log, triage and dispatch emergency call outs
- To respond to day-to-day customer enquiries
- To produce monthly customer reports
- To raise supplier purchase orders and invoice
What you will need as a Helpdesk Administrator
- Strong communication skills both written and verbal
- Good knowledge of Microsoft packages
- Ability to work well under pressure
- Multitasking skills
- Team player
- It would be desirable to have worked in a facilities helpdesk or M&E environment or call centre previously
