Defence Business Services

**Details**:
**Reference number**:

- 274685**Salary**:

- £22,220- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary.**Job grade**:

- Administrative Officer- E1**Contract type**:

- Permanent**Business area**:

- DBS- Armed Forces & Veterans (AFV)**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- BUILDING- Innsworth House, Imjin Barracks TOWN/CITY-Gloucester COUNTY-Gloucestershire REGION- South WestAbout the job

**Job summary**:
Are you a dedicated person who is passionate about making a difference?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS aims to be the ‘best business services partner for the UK Defence and Security Communities’ by providing critical business services, including Human Resources, Pay, Veterans, Finance and Procurement, that enable our customers to focus on strategic Defence priorities and maintain National Security.
- Our Vision - To support UK defence customers with outstanding service every time
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability

**DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.**

**We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working (40% office based pro rata).**

**Come and join the DBS community today**

**Job description**:
Do you have a desire to make a real difference to Service Personnel and Veterans families by providing the administrative support for a wide variety of essential but sensitive casework?
- This unique role provides general administrative support in the processing of complex deceased matters and making payments to families at this difficult time
- Provide guidance to Armed Forces personnel on funeral entitlements
- Working with a variety of stakeholders, providing support and guidance on administrative affairs following a death
- Directing stakeholders with the management of Personal Effects in line with current policy
- Maintaining case records and updating electronic databases

**This role is office based however, DBS are working hard to improve our access to, and use of, digital technology, empowering our people to work remotely (40% in the office)**

**Person specification**:

- Someone who is comfortable engaging with a wide range of Service Personnel and the General Public and can analyse and manage sensitive information accurately
- Highly motivated and resilient
- Has the ability to work as part of a team or independently with minimum supervision
- Proven ability to communicate both written and orally and has an understanding of the handling of confidential and sensitive information
- Understanding of military organisations and its structure
- An interest in Probate and intestacy law

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Communicating and Influencing
- Making Effective Decisions
- Managing a Quality Service
- Communicating and Influencing
- Managing a Quality Service

**Benefits**:

- Professional and personal development of skills
- Alternative working patterns
- Hybrid working where role permits
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
- In additional to 8 public holidays per year, you will also receive leave for HM The King’s birthday
- Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
- Special paid leave to volunteer up to 6 days per year
- Enhanced shared parental leave and adoption leave

The post does not offer relocation expenses.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

This position is advertised at 37 hours per week.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.For AO sp