Operations Coordinator

Role**:Operations Coordinator - Permanent**

Hours**:35 hours per week - HYBRID (2 days office & 3 days remote)**

Salary**:£27,000 + benefits**

You’ll be assisting the Operations Manager ensuring the smooth running of our Awarding Body operational processes. You’ll play a supporting role enabling the cost-effective and efficient fulfilment of qualification assessment and awards while maintaining quality assurance, regulatory compliance, security and protection, efficiency, timeliness and improved customer service.

**In a typical day, you might**:
Operations support
- You’ll support the Operations Manager in the operations processes in accordance with our regulatory body requirements.
- Contribute to the development of appropriate documentation, policies, marking manuals and processes.
- Liaise with the Operations Manager and the Assessment Leaders to organise examining teams, and record examiner conflict of interest information.
- Liaise with the Assessment Leaders to select sample scripts for standardisation and allocate these to examiners through our online platforms.
- Contribute to the processing and auditing of electronic assessments from students and accredited study centres for the purposes of marking.
- Coordinate and assist in queries raised with regards to online marking by the study centre network through the Partnerships team.
- Provide support in the registration and setup of centres and students and examiners on the online marking software and any current/future CRM systems.
- Assist with assigning of all scripts/assignments to examining teams via the online platform, as well as standardisation meetings to ensure that markers and allocations have been setup as agreed.
- Working with the Operations Manager and the Assessments Leaders to raise purchase orders and process invoices for examiners as and when required.
- Follow guidance to ensure assessments and awarding processes for CIM qualifications are carried out in accordance with internal and regulatory quality procedures.**For this role, you’ll need**:
Skills/Attributes:

- Good verbal, written and interpersonal communication skills.
- Evidence of good time management skills
- High level experience in using Word, Excel, and Outlook
- High level of accuracy with work
- Good organisational skills

Knowledge/Experience:

- Knowledge of Awarding Body administration procedures would be ideal
- Experience of the post-16 education system, international education environment and assessment methodologies would be ideal
- Experience of working with databases would be ideal

Qualifications:

- Good standard of education with relevant qualifications in Maths and English.

**We offer a wide range of attractive benefits, including**:

- 25 days annual leave plus bank holidays
- Pension contribution scheme
- Training and development opportunities
- Life assurance scheme
- Dedicated wellness initiatives and wellness hub that supports your wellbeing (including EAP)
- Subscription to Perkbox - our online benefits platform including retailer, entertainment and dining out discounts.

**CIM (The Chartered Institute of Marketing)** - we support, develop and represent marketers, organisations and the profession all over the world. Our ability to award Chartered Marketer status recognises a marketer’s commitment to staying current and abiding by a professional Code of Conduct.