Head Host/reception Supervisor

6 days ago

Manchester, United Kingdom Locke Full time

**Be you. At work.**

Here at Locke, we create spaces where you can be you - and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a communityof the culturally curious. The forward-thinking. The ever-questioning.

Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go.

**The role.**

Are you a hospitality nerd? A customer-focused host with unbelievable multi-tasking abilities? Do you get energy from developing a happy, motivated team?

Forming a bordering-on-iconic duo with another Head Host and reporting to the Assistant General Manager, you’ll support the management of a Locke aparthotel. You’ll have a strong understanding of how to maintain and enrich the Locke brand, epic people managementand a natural flair for delivering service that makes clients rave about their stay (and want to come back).

**What it looks like.**
- Creating tell-your-mates experiences that make guests want to keep coming back
- Being ‘in the know’ on local goings-on and inspiring guests with new ideas
- Acknowledging and acting on guest reviews in a way that shows Locke cares
- Handling complaints with a can-do attitude
- A systems specialist; resolving payment queries and system errors like the smooth operator you are
- Supervising and coaching the Day House Host team and empowering them to do all these things, too

In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), a host of wellbeing benefits (Cash Plan, Life Assurance, Long Term Income Protection, an Employee Assistance Programme ), free nights in our properties,awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.

But most importantly, we offer you a role in our story and the chance to write your own chapter.

**About you.**
- Love for hosting communities and creating thoughtful spaces
- Human-led coaching skills
- Hospitality experience
- Intuitive customer service
- Analytical brain built for problem solving
- Strategic thinking and decision-making
- Confidence to act quickly and take smart risks based on insight

**When and Where?**

We believe in working flexibly - this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility.Ask your recruiting manager or see our careerspage for more information.

This is a full-time position where you will work 37.5 hours per week, 5 days out of 7.

This role is based at Whitworth Locke. Set in a 19th Century cotton factory, every area - from the beautiful Conservatory Bar to the spacious co-working lounge - celebrates the building’s quirks and features. There’s also a packed calendar of events, pop-upsand fitness classes for you to join in with, if you fancy. And if you’re heading out, you’re just minutes from the city’s best bars, shops and nightlife. Settle in, and see Manchester differently.

**About edyn**

**About Locke

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