Keyholder

3 days ago

London, United Kingdom Diesel Full time

**Keyholder**:
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

The Keyholder is responsible for achieving store and personal Sales and KPI goals, plus has extra responsibilities in supporting the management team through effective management of the shop floor, service excellence, product knowledge, procedures and training of the rest of the team.

**Responsibilities**

Transform each client experience into passional moments by creating a high customer satisfaction
Create a long-term authentic bond with clients by making them feel the experience is truly about them
Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset
Be a mentor to the team by proactively offering insights, reflections, and experiences to your colleagues
Become a role model for other staff by performing customer service duties in exemplary fashion, including when implementing the customer service skill check
sheet and other tools.
Constantly maintaining customer service skills by analyzing customer service practices

**You**

A caring Client Advisor, an intuitive Senior Sales Associate, with a passion for style
Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision
Lead by example to drive results and pave the way for the team through authenticity, empathy and best practices
Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients
Are a master at storytelling and the art of asking engaging questions
Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients

**Profile**

Previous experience in luxury retail
Proven track record of successful sales generation, building and developing client relations
Results-driven and customer focused
Strong attention to detail
Proficient computer knowledge (MS Word, Excel and Outlook)

LI-AR #DSL
- Location: London, GB- Employment Type: Full time- Function: Retail- Seniority: Professional

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