Customer Care Assistant/administrator

6 days ago


Bury St Edmunds, United Kingdom Portico GB Ltd Full time

**Customer Care Assistant/Administrator**

**Job Type:Full Time, Permanent**

**Location:Woolpit, Bury St Edmunds**

**Working Hours:8.30am - 5.00pm**

**Salary:£20,000-£24,000.00 depending on experience**

**Benefits**:

- Sage benefits inc. retail discount vouchers, wellbeing & GP helplines
- Pension
- 28 days annual leave inc. bank holidays
- Friendly and professional working environment
- A varied role within established company

Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and sliding wardrobes.

**Offering an excellent salary based on experience, a friendly working environment with a great team to work with, and a variety of company benefits, we have an exciting opportunity for aCustomer Care Assistant/Administratorto join our team and work alongside the Customer Care Manager.**

**Role Responsibilities - Customer Care Assistant/Administrator**:
This varied and rewarding role will engage you in an array of duties, allowing you develop your personal and professional skills within a friendly and tight-knit team there to support you. Duties include:

- Assisting with booking appointments with customers in occupied properties
- Coordinating with our Service Engineers to attend appointments
- Raising delivery notes and invoices
- Updating information on to our systems for feedback to the principal contractors
- Supporting the Customer Care Manager with any ad hoc tasks

**Person Specification - Customer Care Assistant/Administrator**:

- Previous experience in a customer care or administrative role is desirable
- You must be very organised with good attention to detail
- You will be a personable and adaptable individual
- Able to work well within a team as well as independently
- Good time management
- Excellent computer skills including excel, Sage would be an advantage, however training will be given



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