Repairs Customer Services Advisor
1 week ago
FULL TIME OFFICE BASED ROLE. NO SCOPE FOR HYBRID OR REMOTE WORKING.
1. To provide an efficient and effective front line service dealing with a variety of service requests and providing information and guidance relating to repairs within Housing services
2. To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service.
3. To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building.
4. To understand what matters to customers, and to ensure appropriate levels of understanding throughout the staff delivering services.
5. To work as part of the repairs contact team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation.
6. To take card payments to pay for a council service when required following the correct security protocols..
7. To demonstrate alignment with the Council’s vision, aims and values.
8. To use effective communications, liaison and working relationships across the locality team.
Rate: £17.54 Umbrella
**Job Types**: Full-time, Temporary contract
Contract length: 3 months
Pay: £17.54 per hour
Expected hours: 36 per week
Schedule:
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
- local authority: 1 year (preferred)
Work Location: In person
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