Head of Strategic Planning

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**Head of Strategic Planning**

**_Contract: 24m FTC with chance of permanency _**
- Salary: from £95,325 (London) or regional hub £91,225 (Coventry/ Manchester/Edinburgh/Cardiff) _
- Reporting to: COO _

As Head of Strategic Planning, you'll be passionate about our strategic direction and what we need to achieve to be a world class Ombudsman service. Not only will you be helping to define and shape our strategic goals and driving their success through others, you'll also be involved in our wider transformation portfolio.

Having oversight of all key strategic change activities and being able to ensure they all work towards achieving our strategy means this role will be pivotal to our success and you'll be responsible for ensuring our strategy is truly embedded in everything we do. You'll be focused on tracking the impact of our strategy.

This varied role will see you present to and work alongside our Executive Team, as well as rolling your sleeves up to help engage colleagues in embracing change on the ground. So, you will need to be a self-starter with a solid track record of delivery.

**Key responsibilities**
- Design, implement and embed, a framework for translating our strategy both now and in the longer term into business plans and objectives so that it meets the needs of the organisation and supports the delivery of our strategic goals.
- Lead the day-to day management of the annual planning process across all business areas and facilitation of strategic activity prioritisation through effective planning across all business areas, including facilitation of related governance, ensuring all inputs and outputs are fit for purpose and that asks, options, recommendations are clear
- Working collaboratively with our senior managers and key stakeholders across the service to make sure teams are engaged with our strategy and it is translated into departmental plans, and team and individual objectives.
- Creating a clear articulation of delivery plans, reporting on key strategic KPIs associated with the outputs and ensuring that strategic activity is prioritised through effective planning and governance.
- Provide representation on behalf of COO at relevant governance forums
- Lead on COO group capability and capacity planning by working with HR on resource retention and future pipeline. Working with HR&OD team to ensure the strategy framework aligns with our performance management policies and tools.
- To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria: _

**Minimum Criteria**
- Significant delivery experience involving complex business workstreams across the whole customer lifecycle
- Demonstrable experience of developing and implementing frameworks to support strategy delivery and facilitate the development of solutions and projects through which strategy can be delivered.
- Considerable experience of delivering business change including planning, stakeholder management, risk analysis, reporting and communications.
- Experience of working with all levels of stakeholders, including executive level
- Ability to problem solve '˜in the moment' and also demonstrate a continuous improvement mindset and using own initiative to devise new and more effective ways of working.
- Ability to prioritise a large workload and adapt according to changing business needs.

**_Why Financial Ombudsman Service? _**

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:

- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Employee Assistance Programme
- Extensive opportunities for personal and career development
- Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London
- Extensive Well-being resources including on-site therapists (London office only)
- Beautiful and bright London office looking over the Thames and near to mainline stations
- Our Coventry office is 2 minutes' walk from the main station
- Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too

**How do I apply?**
- **Please submit your updated CV.