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Viewing Agent

2 weeks ago

Edinburgh, United Kingdom Rettie Full time

**Key details**:
**Location**:Morningside Road,**Edinburgh
**Team**:Edinburgh Sales
**Hours per week**:37.5 hours, Wednesday to Sunday or Tuesday to Saturday

**About the role**:
We are looking for a Viewing Agent to join our Edinburgh Sales team. This is an ideal role for someone looking to enter the property industry.

This will be a full-time permanent position based at our new Morningside branch, where you will conduct property viewings within the areas of EH9 and EH10.

You will also, from time to time, assist our Edinburgh sales team, based at Wemyss Place.

If you have an interest in property and a passion for providing exceptional customer service, we’d love to hear from you.

**Key responsibilities**:
As a Viewing Agent, you’ll show potential buyers around properties and provide viewing feedback to the team. The majority of your time will be spent conducting viewings, and when you are not carrying out viewings, you will be based in the office, prospecting.

You’ll provide an exceptional customer experience to all prospective buyers by taking the time to ascertain their individual needs and ensure they are provided with detailed information about the property they are viewing. Where relevant, you’ll be expected to cross-sell other properties.

You will assist the team in maximising the conversion rate of viewings to offers and proactively generate leads for market appraisals and mortgage referrals.

In addition, you will work collaboratively with your colleagues to ensure that detailed and accurate feedback is collected to inform the decision-making processes of the clients.

**Key requirements**:

- Must have a full driving licence and have access to a car
- Good knowledge of the local area and geography of the city
- Confident in building relationships and being in a customer-facing role
- Excellent communication skills
- Organised and diligent to ensure a smooth viewing process
- Proficient in the use of IT Systems, including Microsoft Word, Excel & Outlook
- Keen interest in property

**Competencies**:

- Customer Focus
- Communication
- Collaboration
- Problem Solving & Innovation
- Planning & Organising
- Positive Mindset

**About us**:
When you join Rettie, you’ll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.