Sia Officer

As a Resort Safety team member you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin"s. Good communication is vital together with a fair approach to resolving any problems that may occur. Whether working in one of our licensed venues, patrolling the grounds or giving a warm welcome at the gate, the purpose of the role remains the same. Our guests" safety is your priority. An SIA Door Supervisor licence is essential. **Typical working hours**: 8am - 8pm or 8pm - 8am working a four on, four off rota system. This qualified role has a pay rate of £10.25 per hour and is paid fortnightly. Live in accommodation may be available for those aged 18 and over and if relocating to the area. **Key Responsibilities**: - Regular patrols of the Resort - Checking our Resort venues are locked and secured when closed - Access control of our three Resort entrances with a customer focused approach - Welcoming our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience - Escorting cash in transit around the resort - Responding to and resolving incidents in a fair-minded manner - Offering first aid assistance to team and guests - Responding to and dealing with fire activations - Documenting incidents by writing statements and completing report forms - Working in accordance to Butlin"s, SIA and local licensing laws when working in our licensed venues - Access control of our licensed venues entrances - Being part of a successful winning team that ensures a safe and secure environment of all guests and team on our Resort **Typical working hours**: this role has a four on / four off shift pattern covering 8am - 8pm (day shifts) and 8pm - 8am (night shifts) - SIA Door Supervisor Level 2 (essential) - A ‘hands on’ approach - An ability to work well under pressure whilst maintaining a positive ‘people person’ attitude - Good communication skills - Be a committed team player, including being flexible on working patterns - Be passionate about delivering exceptional customer service - Be confident to work on their own initiative when necessary - Computer literate - Strive to create a safe and secure environment for our guests and team We think working at Butlin"s is pretty special, here are just some of the benefits of working with us: - Funded qualification development opportunities from Level 2 to Masters Degrees - Free use of our pool and many other leisure facilities - 20% off food in our restaurants and take away - Subsidised food and drinks in our team diners - Holidays Discounts of 20% for all your family & friends in Haven, Butlin"s & Warner Leisure Hotels - Subsidised OFSTED Nursery facilities available on resort - Regular team incentives with great rewards. - Opportunity to earn up to ££££ when you refer friends to join our great team - Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc - Fantastic discounts on loads of high street and online brands - Team Member of the Month Awards - Instant Recognition schemes with great rewards through our busiest times - Long Service awards We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team.