Workshop Manager

5 days ago

Cowpen Lane Industrial Estate, United Kingdom Bell Truck and Van (Mercedes-Benz) Full time

Here at Bell Truck and Van - Mercedes Benz, we have a rare opportunity for a Workshop Manager to come and join our team at our Billingham depot, on a **4 on 4 off day shift** pattern.

You will be part of a team that thrives by driving the standard in customer care. Reporting to the General Manager, key objectives a Workshop Manager will have in their role includes: supporting the Aftersales Management Team in ensuring the smooth and efficientrunning of the workshop, so the department meets its targets and the company meets it’s objectives. Managing the workshop loading programme, maintaining steady workflow through the workshop and keeping good customer relations at all times. There will alsobe a focus on ensuring correct health and safety standards/procedures are followed.

Main Duties:

- To maintain a good customer relationship at all times.
- To liaise closely with the team leader to ensure jobs are completed as the customer requires and that the customer is always kept informed about the progress and completion or delays.
- To follow the correct procedures for warranty and repair and maintenance.
- To ensure that the filing system is kept up to date and organised.
- To ensure that authorisation for jobs has been obtained from the customer wherever it is necessary.
- To update customer communication portal and ensure it is maintained at all times.
- To ensure all service administrative procedures are applied and followed at all times.
- In conjunction with staff strive for 100% quality in all areas of the business.
- To manage queries from customers, colleagues, sub-contractors and Mercedes Benz ensuring they are handled as quickly as possible and prompt action taken to stop re occurrence of unnecessary queries.
- To ensure that authorisation for jobs has been obtained from the customer at all times either for initial job (i.e. order numbers) or for additional work to be carried out.
- To assist team leader to authorise & organise subcontract repairs and the supply of order numbers.
- To ensure that all staff adhere to company / Mercedes Benz methods of work.

Hours for this role are: 48 per week

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