Quality Checker

**QUALITY CHECKER - German Speaker**

**Location: UK**

**Language Requirements**
- Professional comprehension of both **English and German**

**About Us**

**Role Overview**

**Key responsibilities**
- Provide feedback on quality reviews to call centre employees and management **Identify and monitor trends, quality risks and quality concerns or issues**
- Collaborate with the training and operational management team to identify training needs and assist with the training deliver related to customer experience
- Participate in continuous quality improvement initiatives related to customer experience **Serve as a resource to staff regarding quality and customer experience concerns**
- Perform quality check on all contact service forms returned ensuring appropriate measures for feedback is in place
- Review various reports to ensure that contact service forms have been resolved timely and accurately
- Produce a weekly, monthly and quarterly reports to be shared with the team leaders and management teams identify training and coaching opportunities

**Qualifications and Skills**
- Willingness to learn and develop your own coaching and briefing skillset
- Currently deliver high quality customer experience
- Great communication, listening and people skills
- A quick learner, open to new challenges read and consented to the above

**What we offer**
- 32 days holiday
- Life assurance
- Annual travel bonus
- Quarterly performance bonus
- Gym discount

We are an inclusive team of multi-lingual, goal-driven, friendly, and supportive colleagues who will help you gain valuable experience in a dynamic business setting.

Our teams are passionate about making every trip the perfect trip for over 400 million customers around the globe. You will be part of a journey of globalization and have a world-class stage to unleash your talent.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£29,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

**Language**:

- German (required)

Work authorisation:

- United Kingdom (required)

Work Location: Remote