Medical Receptionist

4 days ago

Oxford, United Kingdom Banbury Road Medical Centre Full time

**Job Title**: Medical Receptionist
**Accountable to**: Reception Manager and Practice Manager
**Hours**:Part time

We are looking for friendly and enthusiastic new faces to expand our Reception team at Banbury Road Medical Centre.
This role offers an interesting and varied day covering all non-clinical areas within the Practice, assisting patients with their health queries and liaising with clinicians. Previous experience within a GP practice would be an advantage but is by no means essential as full training will be given.

Our operating hours are Monday to Friday, from 08:00-18:30, with working hours split fairly among team members to cover. (Very occasional Saturday mornings are expected - paid at time and a half)

**Main duties include but are not limited to**:

- Registering new patients. To have knowledge of the area covered by the practice (Practice boundary)
- Managing prescription requests
- Answering patient queries
- Scanning Documents and filing them electronically
- Preparing the surgery for opening and closing
- To undertake training as appropriate
- To undertake other administrative duties allocated by the Practice Manager, or Team Leaders as required

**About Us**
We are a GP practice with approximately 10,600 patients, a clinical team that includes 6 GPs, 2 practice nurses, midwife, physiotherapist, phlebotomist and pharmacist, supported by the Patient Services Team and Medical Secretary.

**About You**
- Friendly attitude
- Excellent IT skills
- Flexibility with working hours, and willingness to cover for other colleagues when needed is desirable.
- Ability to work under pressure and the initiative to deal with unexpected or challenging situations.
- Understanding of confdentiality and data protection
- Good sense of humour
- Positive attitude to adopting change as Primary Care in the NHS is constantly evolving

This job description should be regarded only as a guideline, the duties required may be reviewed with the post holder in light of any changing circumstances.

If you have any questions or would like more information, please contact Olivia Smyth (Reception Manager)

**Patient Feedback**
‘Reception office is excellent; phone calls are answered promptly and with courtesy and efficiency. There is little waiting time, despite the current situation’.

**2023 GP Survey Results**

99% of surveyed patients found our reception team to be helpful which ranks us at number 45 out of all 6400 NHS surgeries in England. This puts our reception team in the top 0.7% for patient ratings nationally.

95% of patients felt it was easy to get through to reception on the telephone.

**Experience**:

- Medical Receptionist: 1 year (preferred)

**Job Types**: Full-time, Permanent

Pay: Starting at £12.50 with pay reviews for all staff on annual basis.

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 31/10/2024

**Job Types**: Part-time, Permanent

Pay: From £12.50 per hour

Expected hours: 27.5 - 36 per week

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

**Location**:

- Oxford (preferred)

Work Location: In person

Application deadline: 31/10/2024

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