Bank Phlebotomist

Manchester Fertility is at the forefront of private fertility care in the UK. Located in Cheadle, South Manchester, our aim is to help individuals and couples achieve their dream of parenthood. Over 8,000 babies have been successfully born since we opened in 1986, establishing us as leaders in the fertility industry. As one of the pioneers in private fertility care, we uphold a legacy of innovation, compassion, and exceptional patient support. Our state-of-the-art clinic is registered by our regulator, HFEA, to carry out many fertility treatments, including IVF, ICSI and IUI. Additionally, we have one of the largest donor egg and sperm banks in the UK, ensuring a wide range of options for individuals and couples seeking fertility assistance. At Manchester Fertility, our greatest asset is our team. We recognise the importance of a supportive, diverse, and stimulating work environment where every team member is valued and respected. We foster a culture of collaboration and professional growth for all job roles. Our team takes pride in their pivotal role in supporting families' paths to parenthood, while enjoying the meaningful and professionally rewarding nature of their careers. **The Role** We are looking to recruit a Phlebotomist to work on the "Bank" when required (zero hours contract). **Key Responsibilities**: - Using technical equipment to safely draw blood from patients - Explaining the process of drawing blood clearly to a patient - Reassuring and calming patients who might be nervous or scared of the procedure - Registering the blood and storing it in the correct environment - Sending blood samples to testing laboratories - Updating patient records - Maintaining an organised and clean work area based on health and safety regulations and the guidelines of the medical institution - Provide reassurance to patients. - Look after the mental and physical wellbeing of the patients - Answering patient questions regarding collection techniques and offering additional resources on the collection process, if the patient requests them **Required Attributes/Skills/Experience**: - Exceptionally empathetic with a passion for patient service - Experience of dealing with patients face to face - Self-motivated and able to prioritise your workload - Excellent communication skills, diplomatic, tactful with the ability to deal with difficult situations - Organised and able to multi-task - Excellent time keeping - Excellent I.T. Skills - Have the ability to build rapport with all patients while remaining professional - Have the resilience to deal with different patients and adapt your style when necessary **Team work and quality are vital aspects in the success of our team and all members of staff are expected to**: - Manage data in accordance with internal and GDPR regulations - Promote and comply with the company’s policies, Equal Opportunities and any other policies adopted for the wellbeing of patients, staff and visitors. - Display at all times personal standards that portray and maintain Manchester Fertility’s profile and image. - Maintain effective partnerships at all working levels. - To present in a calm and professional manner at all times - Flexibility and adaptability to meet the changing needs of the business - Act in the best interest of Manchester Fertility and patients at all times **Education and Experience**: - Experience in a similar environment/customer/patient facing role is essential - Previous Phlebotomist experience is essential - Previous experience in a customer/patient facing role This job description is not a definitive or exhaustive list of responsibilities, but incorporates the key framework of responsibilities and duties of the post holder. Pay: £14.50 per hour **Benefits**: - Company events Schedule: - Day shift **Experience**: - Phlebotomy: 1 year (required) Work authorisation: - United Kingdom (required) Work Location: In person