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Senior Professional Services Consultant
2 weeks ago
Company Description
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
**Job Description**:
**Professional Services Consultant**
The Professional Services team at Zscaler helps customers properly deploy their Zscaler solution. A Professional Services Consultant at Zscaler is an individual technical contributor, assisting in proper design and deployment.
In this role, you will be a key resource, working hand-in-hand with partners and customers, to provide deployment advisory services to ensure proper design, configuration, resiliency, and overall best practices.
**Responsibilities**
- Engage with enterprise customers to provide detailed guidance regarding deployment of Zscaler products, testing steps, best practices, and expected product behaviour
- Provide professional services and deployment design, recommendations, and configuration
- Assist deploying customers with testing and troubleshooting
- Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams
- Be part of a deployment project typically spanning several months, work together with a Zscaler Project Manager to keep the project on track
- Become a Zscaler cloud service expert through self-study, company training, and a desire to excel
**Qualifications**:
**Requirements**:
- Strong verbal and written communication skills (Business English)
- Bachelor of Science in Computer Science/Engineering or equivalently advanced industry certifications.
- Experience as a Deployment Engineer, Professional Services Consultant, Technical Account Manager, Sr. Support Engineer or similar, supporting networking or web security products
- Knowledge of networking and security products and enterprise network infrastructure
- Good knowledge of TCP/IP, especially HTTP and DNS,
- Knowledge of IT Security, PKI, SSL/TLS
- Experience with Linux and/or FreeBSD
- Networking Experience - VPN technologies such as IPsec and VPN clients
- Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analysers such as tcpdump, Wireshark
- Knowledge of authentication systems such as MS AD, SAML is a plus
- Knowledge of Cloud platforms (Azure, AWS) is a plus
Additional Information
All your information will be kept confidential according to EEO guidelines.
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**Why Zscaler?**
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
