Spanish Speaking B2B Customer Service Associate
2 weeks ago
**Ref: 21520c**
**Your New Job Title**: Spanish speaking B2B Customer Service Associate - Contractor Development
**The Skills You'll Need**:Fluent in English and Spanish, Bachelor’s degree or above, strong customer service experience, excellent B2B client skills.
**Your New Salary**:£42,000 annual base salary, with opportunity to earn annual target incentives of c£5,000 - £7,000 dependent on individual performance and company performance.
**Location**:Central London - Hybrid Working
**What You'll be Doing Each Day**:
- Proactively service and support contractor/supplier clients
- Conduct training on products via phone, web based and face-to-face meetings.
- Participate in the implementation of sales and marketing projects
- Field incoming calls, handle contractor customer inquiries and troubleshoot problems
- Assist with testing
- Handle client account management functions, including invoicing and collections
- Proactively analyse client development processes and bring forth ideas for continuous improvement
- Research and develop various resources and reference documents for clients
- Support and participate in the organization’s Continual Improvement Program to conform to ISO 9001 requirements by complying with the Quality Policy and procedures and meeting QMS objectives
- All employees have a professional duty to provide any information related to security issues, incidents or situations that present a potential security risk to the ISO Team, Management, or their Supervisor
- Other tasks and projects as directed by supervisors
**The Skills You'll Need to Succeed**:
- Bachelor’s degree from an accredited university and/or equivalent work experience
- Bilingual -English and Spanish
- Desire to work with people and consistently engage in verbal interaction over the phone
- Ability to patiently de-escalate calls through critical thinking and soft skills
- Demonstrated personal initiative
- Solid problem-solving ability
- Excellent customer service orientation
- Ability to work on multiple tasks simultaneously
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work well in a fast-paced environment
- Up to 20% travel for work
**Job status**: Permanent
**Start date**: ASAP
**Working hours**: Monday - Friday, 40 hours per week with one-hour lunch break
Please follow us on Linkedin: people-first-team-china
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