Retail Receptionist

7 days ago

London, United Kingdom Wren Kitchens Full time

**About The Role**:
Our Retail Receptionists are the face of our showrooms. They are the first to interact with our customers by providing a warm welcome, whilst also supporting our Showroom Management Teams with their administration tasks.

**Hours of Work**: 37.5hrs per week (Mon - Fri)

**Main Responsibilities**:

- Provide an excellent customer experience by meeting and greeting all customers coming into the showroom, advising them of our products and design process
- Answering any internal/external phone calls whilst proactively contacting customers to confirm their upcoming kitchen designer appointments
- Have good knowledge of the designer dashboard to support the sales process
- Support the Management team with tasks such as monitoring the showroom diary for availability and cancellations, the roll out of rotas, facilitating conference calls and staff reviews
- Assist in the creation of performance-based reporting, monitoring staff performance and task outcomes
- Measure the quality of customer experience via follow-up calls after quotations. Also liase with the Installations Team and Customer Service for customer queries and feedback
- Carry out H&S/stock checks to submit to Head Office as and when required
- In addition to any other duties, as a responsible person** **you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document

**What we offer**:

- A fantastic team environment
- Excellent training and development programmes
- Fantastic career progression
- High-quality IT equipment and software
- 25 holiday days (pro rata)

**About You**:

- Must have a professional attitude and appearance
- Must be proactive and able to respond to Ad Hoc tasks
- Must have strong IT skills and be proficient in Microsoft Office Suite
- Possess strong verbal and written skills
- Previous receptionist experience is desirable but not essential

**About The Company**:
Wren Kitchens are not only passionate about kitchens, we are passionate about our people We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work

This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story

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