Housing Team Leader

2 days ago

Surrey, United Kingdom MMP Consultancy Limited Full time

MMP Consultancy are currently recruiting for a Housing Team Leader on a six month fixed term contract, based in Surrey. The Housing Team Leader will manage the provision of a high quality, responsive housing management service that delivers and focuses onpositive customer outcomes and satisfaction.
The Housing Team Leader will also manage a performance culture with a focus on continuous improvement, accountability and person responsibility, where the customer voice is central. They will also manage the housing team to achieve optimum levels of performanceand effectiveness, ensuring adequate levels of technical competence are established.
Key Responsibilities:

- Manage and develop a high performing team delivering excellent customer focused housing services including tenancy management, anti-social behaviour, rent recovery, estate management and resident engagement
- Manage the delivery of an Intensive Housing Management Service, ensuring its delivery can be demonstrated and its effectiveness measured
- Work with residents, internal and external partners and agencies to support and sustain tenancies, developing relationships and networking with other organisations to enable more effective working
- Monitor and manage all breaches of tenancy, ensuring that cases are managed in line with policy, regulatory guidance and legislation
- Authorise legal action within the level of authority, supporting the team to serve notices and attend cases in court in relation to tenancy breaches as required
- Support effective case management, providing technical advice, guidance and support and keeping abreast of key legislative and good practice developments
- Be responsible for providing advice on safeguarding issues to the team
- Monitor external contracts and agreements to ensure contract terms are met and take action to address service failures promptly and escalate where necessary in relation to service charges
Key Knowledge & Experience:

- Proven experience of leading, motivating and managing a high performing team
- Experience in the delivery and development of a high-quality Housing Management service
- Experience of developing a performance management culture in a customer focused service organisation
- Knowledge of multiple housing tenures including shared ownership, leaseholder, temporary housing, assured shorthold tenancies and fixed term tenancies
- Ability to plan and prioritise effectively to achieve target and meet deadlines
- Knowledge of relevant housing law, regulation and good practice
- Knowledge of current issues in housing, including housing and estate management and tenancy sustainability
- Computer user of Microsoft Word, Excel and Outlook
- Driving licence and use of vehicle for work purposes
- Enhanced DBS check

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