Front of House Manager

1 week ago

Esher, United Kingdom DAYTONA MOTORSPORT Full time

Daytona Sandown Park is currently looking for a professional, confident and reliable Front of House Manager to join our busy Front of House team. Daytona is a dynamic and sometimes demanding environment that requires energetic, enthusiastic and ambitiousindividuals with the ability to thrive under pressure.

**ROLES AND RESPONSIBILITIES**:

- To ensure the smooth and efficient running of the Reception and Front of House areas.
- To prepare and manage reception staff and to ensure correct staffing levels at all times
- Provide training and induction to all new and existing reception staff whilst developing training to suit the needs of the business.
- To ensure all reception staff absences, sickness and annual leave is monitored, recorded and reported to the HR department.
- To set targets and monitor active selling within the Front of House team in line with company targets.
- To oversee the presentation of facilities to an exceptionally high standard at all times.

**THE IDEAL CANDIDATE WILL**:

- Be from a customer focused background (hospitality preferred) with proven ability to drive standards forward whilst ensuring the management and development of the team through training and coaching.
- Have excellent written and verbal communication skills
- Demonstrate a positive, friendly and professional manner and culture at all times.
- Be able to develop and deliver customer service and sales training to Front of House staff
- Be required to devise and implement procedures.
- Have the ability to manage and monitor sales targets for the FOH team
- Be able to recruit, train, manage and monitor the Front of House team whilst ensuring on-going succession planning.
- Must be able to work flexible hours for a 7-day operational business.
- Have sound knowledge of Word and Excel
- Be a strong and charismatic individual.

Full training on product knowledge and services will be given.

A job description can be provided on request.

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